Question Re: New MP Returns in Selling on eBay DND

New MP Returns

joyer4 — Tue, 24 Nov 2020 23:10:46 GMT

I Have had 2 sales under the new system. But I can't see any information on how refunds or partial refunds are dealt with. Can anyone enlighten me?

Re: New MP Returns

ruby*tuesday — Tue, 24 Nov 2020 23:12:51 GMT

Enter "Managed Payments" into Help and Contact at the top of the Page.

Re: New MP Returns

joyer4 — Tue, 24 Nov 2020 23:22:48 GMT

Thank you but I have read that and it doesn't provide the information I am looking for. For example I sell an item with a minor fault and the buyer and I agree a partial refund of say £2 (no case opened). How do I refund £2?

Re: New MP Returns

ruby*tuesday — Tue, 24 Nov 2020 23:35:25 GMT

You can Contact Ebay from Help and Contact tomorrow. Lines open at 8.00 am. Sorry this is all New to all of us on the Community Boards. Try asking on Seller Central someone on there may be able to help.

Re: New MP Returns

61stephenuk — Wed, 25 Nov 2020 05:35:09 GMT

You can issue a full or partial refund for items in Seller Hub or My eBay up to 90 days after the original transaction,Go Here and follow the section "Issuing a refund"

Re: New MP Returns

joyer4 — Wed, 25 Nov 2020 06:02:04 GMT

That's what I thought but looking at the options in the dropdown box for an item I sold under MP, there is no refund option. The 'View Paypal Transaction' is not there but otherwise it is the same options as before. Could you be more explicit
regarding where to look? It may be of course that Ebay hasn't updated my account yet.

Re: New MP Returns

pixiesen2012 — Wed, 25 Nov 2020 07:19:30 GMT

you need to use the seller hub

Re: New MP Returns

joyer4 — Wed, 25 Nov 2020 07:24:51 GMT

When I click this, as said in my last comment, I do not have a Send Refund choice.

Re: New MP Returns

pixiesen2012 — Wed, 25 Nov 2020 15:59:59 GMT

has the buyer actually paid?

Re: New MP Returns

joyer4 — Wed, 25 Nov 2020 17:57:11 GMT

This a hypothetical case. I would like to know what to do should this happen. I have looked at the drop down box of an item I have sold under MP which has been paid and sent and there is no option for a refund. Hence the question.

Re: New MP Returns

pixiesen2012 — Wed, 25 Nov 2020 18:36:43 GMT

if a buyer has paid through managed payments the option to refund the payment is shown in the drop down menu next to the item in the seller hub

Re: New MP Returns

joyer4 — Wed, 25 Nov 2020 19:19:50 GMT

Sorry but it isn't there. That is what was in my comment. The item I looked at had been paid, sent out and the money transferred to my bank account. I have only just switched to MP and may be Ebay haven't upgraded my account fully. At least I now know where to look.