Question Re: Accidentally accepted return in Selling on eBay DND

Accidentally accepted return

cathy123w — Thu, 29 Oct 2020 12:49:51 GMT

Hi, I accidentally accepted a return request when I was looking at what my options when a buyer requested to return the item for a refund. I have been in contact with the buyer and they are happy to keep the item and accept a partial refund. Can I cancel the return request which is asking me to send the buyer a return postage label and send a partial refund instead? Thanks

Re: Accidentally accepted return

ruby*tuesday — Thu, 29 Oct 2020 14:41:58 GMT

Buyer has to Close the Case in the Resolution Centre.

Re: Accidentally accepted return

john1297576 — Thu, 29 Oct 2020 15:54:12 GMT

If the case opened was not As Described,which requires you to provide a Reply Paid Label, you had no choice as if you didn't deal with it buyer could ask ebay to takeover all at your expense.

You are now in a fix, as we would never recommend a buyer to close a case on the promise of a refund. Once the case is closed, there is nothing to enforce any refund partial or full.

If buyer realises this they may be reluctant to cancel.