Question Re: How do I issue a full refund including p and p? in Selling on eBay DND

How do I issue a full refund including p and p?

hollydots — Thu, 17 Sep 2020 12:01:41 GMT

Hello,

I would like to issue a full refund including p and p to a customer as the item is faulty. I do not want the item returned. When I search for help I keep being referred to the Returns Dashboard which shows there is nothing in it. How do I proceed?

Re: How do I issue a full refund including p and p?

**peaseblossom** — Thu, 17 Sep 2020 12:05:51 GMT

Ask the buyer to open a "not as described" return case and when you accept it there's an option to refund without return.

Re: How do I issue a full refund including p and p?

rusticrye — Thu, 17 Sep 2020 12:10:00 GMT

Tell the buyer to open a return request for not as described. Once opened, you'll be given the option to simply refund in full without the need for return. That action will then auto-refund the selling fee back to your Ebay account.

@hollydots

Re: How do I issue a full refund including p and p?

hollydots — Thu, 17 Sep 2020 12:19:17 GMT

Many thanks.