Question Re: Cannot ask buyers to revise feedback in Selling on eBay DND

Cannot ask buyers to revise feedback

cornishhardwarestore — Tue, 15 Sep 2020 10:41:05 GMT

During the pandemic, I have had so many angry customers who are taking it out on us for their late deliveries or just because they are peed off at the situation.

Because of this, we have received more negative feedbacks in the last 2 weeks that we have got in the last year. Try to explain delays in delivery are not down to us and any losses/late deliveries/damages are due to the immense pressure all carriers are under with their increased workload. We always offer refund or replacement but customers are getting uneccesarily irate. And also most of our items are low cost so no tracking on them.

I have asked eBay to review and remove these feedbacks but as usual, they come back with an automatic NO!

I have a remorse purchase where the guy said he could get it cheaper at Amazon so wanted to return. eBay return charge of £3.50 really angered him so he left neg feedback. eBay won't remove!!

Had positive comment left on Neg feedback, cust not responding to our messages and again eBay say its not worthy of removal.

We have used up our quota of feedback revision requests so cannot ask anyone to change them. Getting a little peeved to be honest now.

Re: Cannot ask buyers to revise feedback

plpmr — Tue, 15 Sep 2020 11:15:48 GMT

none of the negs withing the allowed timeframe are due to the 'pandemic' and one is, as you say, clearly a mistake - the buyer should agree to you sending a feedback revision request.

Re: Cannot ask buyers to revise feedback

cornishhardwarestore — Tue, 15 Sep 2020 11:22:33 GMT

Several of the feedback are due to items not being delivered or broken in transit. This has increased since Covid and the additional pressure being put on the carrier services (my sister is a Postie so I know first hand how much extra work they have) but I didn't say it was because of the pandemic.

I did already state that we cannot ask buyers to revise feedback as we don't have that option.

Re: Cannot ask buyers to revise feedback

rusticrye — Tue, 15 Sep 2020 17:05:34 GMT

The 'cheaper at Amazon' feedback is definitely removeable (mentions a third party). Get on to Ebay again. I recommend 'Request a callback'. not Live Chat.

@cornishhardwarestore

Re: Cannot ask buyers to revise feedback

cornishhardwarestore — Wed, 16 Sep 2020 11:38:59 GMT

Thanks @rusticrye

I have tried to request a call back about 3 times but it keeps telling me that option isn't currently available. Every time I contact eBay, they tell me feedback can only be removed through the new seller help page. It's just so frustrating, feel like I'm going in circles!!