Late Delivery defect unable to remove

oceanartsnorthdevon — Wed, 22 Jul 2020 12:52:50 GMT

Not sure if I am posting this on correct board but as a business seller I have had an item marked late and this has come up as a defect on my seller level now item in question was sold late in the evening on Friday 3rd July and on listing it was down that I would get item out in 1 day. It was a heavy item and courier collected the Monday 6th July so from my end I done what I said on listing. Courier is a 5 working day despatch from collection and was delivered on time and tracking is on listing for ebay to see, now buyer is saying item was late? I have disputed this saying to check tracking as it clearly shows item was collected and delivered in stated time. Ebay's response is they won't remove defect and I cannot appeal it? I am puzzled I have done everything that I should have done but have a defect as buyer says item was late even though tracking shows it wasn't? How is it my fault, in fact considering the way things are due to Covid I am impressed it was delivered on time as there are still delays in many areas.

Re: Late Delivery defect unable to remove

arkwebus — Wed, 22 Jul 2020 18:03:10 GMT

Sadly many of the responses from ebay are rather automatic. The nuance of what you are saying may not get through. I doubt there's any more you can do

If you promise next day despatch then many couriers work 7 days a week including Saturday and Sunday [which is where they score over Royal Mail?].

The days of Monday to Friday 9 to 5 working are gone. Whether that's good or not?

@oceanartsnorthdevon

Question Re: Late Delivery defect unable to remove in Selling on eBay DND

Late Delivery defect unable to remove

Re: Late Delivery defect unable to remove