Question Re: Potential Fraudulant Return in Selling on eBay DND

Potential Fraudulant Return

jimthemechyf8if — Mon, 20 Jul 2020 11:40:04 GMT

Hi Community,

I sold an item 4 weeks ago, and the buyer is now claimng that it arrived with a manufacturer's fault. I sent photographs that clearly showed there is no fault and the part he claims to be missing, is clearly shown in the original listing. When I challenged them on this, they then suggested that it may have been damaged in transit. I feel this is impossible due to the packaging it was in, and really believe that they have used the item, broken it, and are now chancing it with a return request.

It seems very off to me, and eBay have, I think, automatically sided with the buyer. Is there a way for me to dispute this, has anyone experienced similar?

Re: Potential Fraudulant Return

gindygoo — Mon, 20 Jul 2020 13:59:17 GMT

The only way to dispute it is after eBay force a refund. If eBay force the refund, you'll lose any fvf (fees) and gain a damaging defect on your account.

How much was the sale, what's the item?

Re: Potential Fraudulant Return

jimthemechyf8if — Mon, 20 Jul 2020 14:14:25 GMT

It was a torch, not expensive, but it's the principle that's bugging me. £12 value, but I'll now be out £7:40 in postage.

Re: Potential Fraudulant Return

gindygoo — Mon, 20 Jul 2020 14:37:08 GMT

Then if you want to refuse the return, you'll be able to appeal when eBay auto refund the buyer upon its return. If this is your first defect it shouldn't overly effect your account as long as you don't aquire anymore.

I get the need to fight this. I sold an iPhone ages ago and the buyer scammed me. i was very green lol, and i did try to fight it but still lost out 🤷🏻‍♀️