Question Re: Additional 4% fee implement with no foundation in Selling on eBay DND

Additional 4% fee implement with no foundation

bredavcraven — Wed, 15 Jul 2020 15:53:48 GMT

This fee has just appeared since 10/07/20 I have spoken to 3 different representatives with conflicting information basically I have 6 returns requests for NADS over the last 12 mths. 1 I won on appeal, 1 customer support closed whilst on telephone stating no case to answer. 1 the buyer never returned the item. 1 message saying NADS I responded asking in which way received no response & no other communication. The other 2 I accepted the returns re listed, sold without complaint & received good reviews. First I was told it was implemented because of NADS when I explained the circumstances as above it changed to well it’s actually based on return requests and you are only 1 above others I explained 3 of the items were never returned so I should be under others in that case . I was then told Items do not have to be returned it’s just the fact a return was initiated. I asked even if its in bad faith so I as a seller are to be responsible no matter what. I’ve also received a email from eBay explaining why these extra fees are implemented which states within it “ this fee does not apply to above standard sellers & eBay top rated sellers “ I’ve again phoned today as I am categorised as above standard to be told well it doesn’t mean that when I’ve asked well what does it mean I’m told I’ll have to look into it I’ll call you back also eBays policy states “ if you are rated very high in a category but you had fewer than 10 items not as described return requests from unique buyers or your item not as described is under 1% in a specific category during the evaluation period you will not be subject to consequences “ I’ve also questioned this today and been told they will phone me back . Within 30mins of that conversation I have received a feedback on how my concern has been dealt with. Well it hasn’t as no call back. I would be grateful if any person could shed some light as it would seem I’m being charged this extra 4% fee with no foundation whatsoever & the representatives are disputing the content of their own literature & eBay policy .

Re: Additional 4% fee implement with no foundation

ruby*tuesday — Wed, 15 Jul 2020 15:58:58 GMT

Try speaking to Ebay. Type Advanced Search into Help and Contact at the top of the Page. Live Chat should be available.

Re: Additional 4% fee implement with no foundation

bredavcraven — Wed, 15 Jul 2020 16:26:59 GMT

I have spoken to them on 3 separate occasions & also been involved in one live chat as I’ve said conflicting information to the extent of dismissing their own statement within the email & their own policy.

Re: Additional 4% fee implement with no foundation

papso22 — Wed, 15 Jul 2020 16:38:46 GMT

You are not alone, have a look at the seller central discussion boards. No-one seems to know if it's s technical glitch or an undisclosed change to policy. I suspect the first as the latter would be illegal.

Re: Additional 4% fee implement with no foundation

bredavcraven — Wed, 15 Jul 2020 17:11:29 GMT

It is not a technical glitch it was introduced in 2018 then deferred until 2019 it is basically an extra fee/ fine imposed upon a seller if Ebay feels that compared to other sellers selling in the same category ( in my case under clothing,shoes & accessories) that the seller has a high request of returns in my case it is 6 out of 283 sales and as I have said above 1 of them I went on to appeal & win, 1 customer support closed & said no case to answer, 1 was a message saying only item not as described then no other communication, 2 I accepted & the last buyer failed to return. Ebay representative has told me directly on the telephone it does not matter wether seller is at fault or not it is based on how many buyers request a return and this applies even if it’s not in good faith... in my case the extra fee/fine totally contradicts their own policy and an email they have sent to me yet they still say the extra fee is correct

Re: Additional 4% fee implement with no foundation

tsmgmd — Wed, 15 Jul 2020 18:01:30 GMT

Next time you speak to eBay about policy ask them about sellers who should be business registered on eBay and are breaking eBay policy and UK trading laws.

Re: Additional 4% fee implement with no foundation

bredavcraven — Wed, 15 Jul 2020 18:46:08 GMT

Hope your not suggesting that I am that as I am a retired 68 year old pensioner who is only selling items from within my own family.