Question Re: Non returnable items in Selling on eBay DND

Non returnable items

crystaltiras — Wed, 15 Jul 2020 10:53:42 GMT

Hello. I have tried but I cannot findo how to put on my listing that an item is non refundable, which I heve seen listed in other listings?

Many thanks. Jill

Re: Non returnable items

1902elder — Wed, 15 Jul 2020 10:56:42 GMT

Under UK consumer law, buyers have the right to return, and you cannot circumvent the law.

Re: Non returnable items

95ardenfield — Wed, 15 Jul 2020 10:57:36 GMT

You can only put non returnable..you have to refund if the buyer has an issue

Re: Non returnable items

1902elder — Wed, 15 Jul 2020 11:03:31 GMT

Business seller cannot put non returnable.

Re: Non returnable items

tsmgmd — Wed, 15 Jul 2020 12:39:28 GMT

You need to register your account as a business with eBay to ensure you give your buyers the correct right of return that they are legally obliged to recieve.

Don't forget you have just brought your sales to a audience of thousands by making your post that you don't to accept returns.

Re: Non returnable items

1902elder — Wed, 15 Jul 2020 12:56:40 GMT

Seller is registered as a business.

Re: Non returnable items

red_magpie — Wed, 15 Jul 2020 13:15:38 GMT

As you are correctly registered as a business seller, you can't make your sales non-returnable.

In the UK, business sellers are required by law to accept returns for internet sales, for any reason.

Re: Non returnable items

john1297576 — Wed, 15 Jul 2020 13:33:46 GMT

As redmagpie says you are required to accept returns for any reason, that is why there is no provision for "Returns not accepted".

As a Business Seller you should be aware of your repsonsibilities.

Even Private sellers who can put "Returns not Accepted" still have to accept NOT AS DESCRIBED RETURNS, they cannot get round the Ebay Money Back Guarantee.

Re: Non returnable items

m25jet — Wed, 15 Jul 2020 18:50:49 GMT

If you were to put something on your listings mentioning that you do not accept returns you could be setting yourself up for a whole load of trouble. If your listings show that you accept returns then in the event that you get a buyer who has bought something from you but has since changed his mind about it and now wants to return the item for a refund then if it was clear on your listings that you were willing to accept returns he would more than likely just ask for a refund and the matter would probably end there once you'd received the item back and had refunded the buyer's money. If, however, you state "Returns Not Accepted" or something else to that effect then you could well find that buyers who just want to return something simply because they've changed their mind start to open untrutuful Item Not As Described cases in order to get eBay to force the refund if you resolutely refuse to issue a refund. Therefore, do yourself a favour and make it clear to buyers that you accept returns, otherwise you could well end up with a lot of account damaging defects from customers resorting to opening dubious Item Not As Described cases as a result of the fact that they see that as the easiest way to ensure that they get their money back. eBay always side with the buyer in those type of cases, so if you were to disregard this advice and refused to offer refunds then you might not be selling for too long if you had the misfortune to get a lot of cases opened against you from buyers attempting to get eBay to step in and force you to refund their money.