Question Re: I cannot claim for a package damaged in transit as Li... in Selling on eBay DND

I cannot claim for a package damaged in transit as Linkpak requires fotos of the damage .But they ha

dunpat7116 — Fri, 03 Jul 2020 15:48:47 GMT

I sent some objects in a jiffy bag but the customer didn't receive them and linkpak informed him that the package was damaged beyond repair and refused delivery. I have given the buyer a refund but cannot claim on the insurance as linkpak require photos of the damaged parcel but as they are in possession of it at Crewe how am I supposed to fulfill the insurance claim ?

Re: I cannot claim for a package damaged in transit as Li...

rusticrye — Fri, 03 Jul 2020 16:10:57 GMT

Just put that information on the claim form, ie. that they have the package in their possession so can see the damage for themselves.

@dunpat7116

Re: I cannot claim for a package damaged in transit as Li...

john1297576 — Fri, 03 Jul 2020 18:30:33 GMT

Do you mean Packlink!! You might find that if an item can possibly be damaged, then they don'y pay compensation.

I am afraid I would never use an Ebay Service that uses a hopeless Company like Packlink who DO NOT HANDLE or deliver anything, they pass on to Hermes who lose/damage items. Why 3 Companies to make a mess of delivery.

Crewe sounds like Hermes.

Re: I cannot claim for a package damaged in transit as Li...

1902elder — Fri, 03 Jul 2020 21:48:43 GMT

Packlink are only a booking service, they never handle the item so it is not in their possession. The package will be with Hermes and you will need to contact them to try to obtain photographic evidence.

Re: I cannot claim for a package damaged in transit as Li...

61stephenuk — Fri, 03 Jul 2020 23:16:31 GMT

Don't waste your time trying to claim,Packlink wont payout if item is not in a box.

If you decide to send goods sold on eBay in a plastic-coated or air-bubble-filled bags, no claim can be accepted in the event of damages or losses: shipping goods in envelopes does not meet with the requirements of the Packaging guidelines

https://support-ebay.packlink.com/hc/en-gb/articles/208321229-Send-Envelopes-Documents-Letters-with-eBay-Delivery

https://support-ebay.packlink.com/hc/en-gb/articles/208326389-Packaging-instructions