Question Re: Multi listing gallery default picture glitch in Selling on eBay DND

Multi listing gallery default picture glitch

mitchiemasha — Sat, 13 Jun 2020 15:43:32 GMT

How to fix "Multi listing gallery default picture glitch" Listings search showing the first (or psoosibly random/most selcted) item of variation instead of the default image.

A few of my listings are doing this and it's not good. I've googled it and it seemed to of happened back in 2015 too, not sure if it got fixed. The issue seems to happen if I update the listing in some way. I tried deleting pictures and reuploading some and the listing simply switched to the first original variation image still in the listing. The only fix seems to be to start a fresh new listing, new images.

Any help? Thank you

Mitch

Re: Multi listing gallery default picture glitch

fiaonline — Sun, 14 Jun 2020 12:51:46 GMT

It seems a glitch it happened to all my multilistigs aswell it looks as it is been going on for about a week or so, i am trying to contact ebay regards it maybe if they will recive mass complains they'll think about fixing it..

let me know if you have any update..

Re: Multi listing gallery default picture glitch

mitchiemasha — Sun, 14 Jun 2020 15:06:25 GMT

Odd thing is, I think it doesn't show as an issue when you view your listings, only when you search... many people probably wont even notice.

Re: Multi listing gallery default picture glitch

fiaonline — Sun, 14 Jun 2020 18:46:35 GMT

I've spoken to them they said they get loads of complains about it, and it's on high priority to repair and they expect it to get fixed by the weekend.

Re: Multi listing gallery default picture glitch

stampsnallsorts — Thu, 18 Jun 2020 22:43:00 GMT

All my listing are effected. I have reported this to Concierge Customer Services last week. All I was told they are aware of the issue and their technical are working on the problem.

It is very annoying not having a gallery picture showing. I spend ages producing these to show most of the items in the multi variation listing. But all that shows now is the picture of 1st variation. The gallery picture shows when viewing listing. As a result my sales are now down by about 75% on this time last week before this happened.

I will ring them again in morning to get an update.

Re: Multi listing gallery default picture glitch

mitchiemasha — Fri, 19 Jun 2020 03:27:39 GMT

Hopefully it's fixed soon. I can imagine many people are losing sales over this... buyers wont realise it's actually happened.

Re: Multi listing gallery default picture glitch

stampsnallsorts — Fri, 19 Jun 2020 11:00:03 GMT

Tried to phone eBay this morning. CS has a message up at the moment

This service is temporarily unavailable

Great

Re: Multi listing gallery default picture glitch

fiaonline — Fri, 19 Jun 2020 13:25:26 GMT

yep that's very common recently you have to keep trying till you get your call back promised for 45mins but it can take 1.5 hours or even never..

Re: Multi listing gallery default picture glitch

stampsnallsorts — Mon, 22 Jun 2020 08:16:18 GMT

I have just spoken to eBay CS. They are aware of this ongoing issue. A number of other sellers have contacted them regarding this issue that effects muliti-variation listings.

Re: Multi listing gallery default picture glitch

fiaonline — Mon, 22 Jun 2020 09:26:46 GMT

they told me last week they hope it should resolve by the weekend.. but doesn't look like

Re: Multi listing gallery default picture glitch

stampsnallsorts — Fri, 26 Jun 2020 14:17:11 GMT

Hi all.

Great news. Just spoken to eBay. At last I have been given a provisional fix date of July 5th. Loads of people have been phoning in reference this fault. Please keep phoning in. The more that phone in the greater the priority is given to fix.

Re: Multi listing gallery default picture glitch

stampsnallsorts — Tue, 30 Jun 2020 08:28:52 GMT

YIPEE. Gallery pictures are back this morning.

Re: Multi listing gallery default picture glitch

fiaonline — Tue, 30 Jun 2020 12:24:12 GMT

And now back down.. They worked just a couple of hours

Re: Multi listing gallery default picture glitch

stampsnallsorts — Tue, 30 Jun 2020 13:37:25 GMT

I have just noticed that to. Guess they are actually working on it today.