https://community.ebay.co.uk/t5/Selling-on-eBay-DND/Courier-Loses-Goods-Customer-Opens-Case-Replacement-Sent/qaa-p/6645267#M415350 <P>Buyer has to Close the Case. If they don't it will eventually Time Out in about 30 days.</P> Fri, 19 Jun 2020 16:14:26 GMT ruby*tuesday 2020-06-19T16:14:26Z https://community.ebay.co.uk/t5/Selling-on-eBay-DND/Courier-Loses-Goods-Customer-Opens-Case-Replacement-Sent/qaq-p/6645263 <P>Hi Folks</P><P>&nbsp;</P><P>Courier lost goods, customer opened a Case, I responded by sending Replacements, customer now happy.</P><P>&nbsp;</P><P>There is an email trail.</P><P>&nbsp;</P><P>How do I close the Case?</P><P>&nbsp;</P><P>Cannot find the method within the maze of details!</P><P>&nbsp;</P><P>All help appreciated.</P><P>&nbsp;</P><P>Thanks.</P><P>&nbsp;</P><P>David</P> Fri, 19 Jun 2020 16:09:28 GMT https://community.ebay.co.uk/t5/Selling-on-eBay-DND/Courier-Loses-Goods-Customer-Opens-Case-Replacement-Sent/qaq-p/6645263 selexion4u 2020-06-19T16:09:28Z https://community.ebay.co.uk/t5/Selling-on-eBay-DND/Courier-Loses-Goods-Customer-Opens-Case-Replacement-Sent/qaa-p/6645267#M415350 <P>Buyer has to Close the Case. If they don't it will eventually Time Out in about 30 days.</P> Fri, 19 Jun 2020 16:14:26 GMT https://community.ebay.co.uk/t5/Selling-on-eBay-DND/Courier-Loses-Goods-Customer-Opens-Case-Replacement-Sent/qaa-p/6645267#M415350 ruby*tuesday 2020-06-19T16:14:26Z