item not recieved global shipping program

Anonymous — Mon, 08 Jun 2020 20:28:19 GMT

i recently sold a silver decanter label to a customer in the netherlands through the global shipping program , buyer says the item as not been recieved so i advised him to open a item not reieved case so it can be sorted out as my couriers tracking shows it as being delivered to the global shipping unit so i have no way of finding out where it is , the customer hasnt done this but as left me negative feedback because the item hasnt arrived , i contacted customer support who say they cant remove the neg but i thought i was protedted from negative feedback as long as i completed my part of the transaction ie got the item delivered to thegsp unit otherwise i would never have used the program , how can i be to blame for the second part of the delivery which i have no part in ? is this correct ?

Re: item not recieved global shipping program

plpmr — Tue, 09 Jun 2020 07:40:11 GMT

You need to be extremely careful how you handle this as you could be seriously out of pocket if you try to handle this yourself.

Your buyer needs to open a case for not received and you respond with the tracking number proving delivery to the UK Global shipping hub.

You cite that according to Global T&C you, the seller, are not responsible for any loss or damage in transit once it has arrived at the Global hub.

# the neg can be removed as it was caused by Global and eBay say they won't let a sellers account be harmed.

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item not recieved global shipping program

Re: item not recieved global shipping program