Question Re: Asking for refund, not opening a case, avoid paying r... in Selling on eBay DND

Asking for refund, not opening a case, avoid paying return

pabalu — Thu, 04 Jun 2020 08:15:12 GMT

A customer recently bought a pair of earrings and they said it is not as described ( we still believe our description is ok) asking full refund plus the return postage for the earrings they bought. We advised the customer to open a case on eBay inorder to get the refund , at the same time we explained them that we do not pay for the return postage (which is clearly mentioned in this listing) The customer is denying to open a case , they simply want the return posage and refund.

We are happy to refund the buyer, once we get the return. But we never did sending the return postage when it clearly mentioned buyer pays the return postage..

It looks like the customer/buyer is trying to get the refund( without pening a case) avoid paying the return postage?

Help please 😞

MANY THANKS

Re: Asking for refund, not opening a case, avoid paying r...

papso22 — Thu, 04 Jun 2020 08:40:29 GMT

You are a business seller and you have to pay the return postage for item not as described. You also need to upgrade your eBay account to a business one, having a shop does not do that automatically, private sellers can have shops.

But the buyer should open a case and return the item. Perhaps they are banned from using the money back guarantee.

Re: Asking for refund, not opening a case, avoid paying r...

john1297576 — Thu, 04 Jun 2020 08:53:15 GMT

"Buyer pays the return postage" Only for Change of Mind, if they open a Not As Described Case then you have to provide a return label, if not buyer can escalate and you would be charged for them to supply a label. Even worse they might refund without bothering to ask buyer to return.

For someone selling illegally it is about time you found out what the Money Back Guarantee is all about, and what YOUR responsibilities are, before you get referred to Trading Standards.

BUYER must open a case,refunds should only be made through a case as that is what gets you a refund of the selling fee. No Case No refund.

Re: Asking for refund, not opening a case, avoid paying r...

organic-grower — Sun, 07 Jun 2020 13:03:22 GMT

Re: Asking for refund, not opening a case, avoid paying r...

organic-grower — Thu, 04 Jun 2020 10:28:51 GMT

you have been reported for making people leave ebay 🙂 people come here for answers not to be picked on by a hypocrite sad person with so much free time

Re: Asking for refund, not opening a case, avoid paying r...

organic-grower — Sun, 07 Jun 2020 08:54:27 GMT

How come john has 152 items for sale yet not a registered seller and the above poster has only 8 and john is telling them they are illegal , does this not mean hes illegal also > ? you come for answers but this is one john cant answer ? and all the other top posters have not answered so the place CANT BE TRUSTED

Re: Asking for refund, not opening a case, avoid paying r...

pixiesen2012 — Sun, 07 Jun 2020 09:35:05 GMT

he is a 'private' seller because he is only selling his own unwanted personal possessions,

people who buy or make items with the sole intention of selling them, are trading in the eyes of the law, and have to have a business account on ebay to stay within the law

Re: Asking for refund, not opening a case, avoid paying r...

pixiesen2012 — Sun, 07 Jun 2020 09:38:00 GMT

buyer pays the return postage is for change of mind returns,

if the item isn't as described the seller has to pay for the return

subscribing to a shop doesn't automatically upgrade your account to a business, you need to use this link:-

Upgrade to a Business Account