Question Re: Item listed in error - refund fees in Selling on eBay DND

Item listed in error - refund fees

mlamps1982 — Wed, 03 Jun 2020 10:57:45 GMT

Hi there. I recently listed an item in error based on a promotion which I realised I hadn't signed up to via the correct link on the ebay site. I also included a reserve price on this listing in error. I recognised this almost immediately and took the listing down before any one bid on the item or even looked at it. I've now been invoiced by ebay for the listing and the reserve. Is there a way of getting a refund for this? I'm essentially being charged £15 for an admin error which seems incredibly harsh. Many thanks for any advice.

Re: Item listed in error - refund fees

john1297576 — Wed, 03 Jun 2020 11:54:39 GMT

No, there is no way, you could ask ebay but fees are charged the moment you list and I cannot see them making an exception for your error.

In fact you made two errors, you used an expensive reserve then, hen ignored the warning and accepted to LIST WITH DISPLAYED FEES. That means you agree to pay the fees shown.

Re: Item listed in error - refund fees

mlamps1982 — Wed, 03 Jun 2020 12:51:38 GMT

Thanks for pointing out my errors. Per above this is because the promotion implied no fees. Is there a customer services email / other contact point so I can pick this up with eBay directly? I can’t find one on the site.

Re: Item listed in error - refund fees

plpmr — Wed, 03 Jun 2020 12:56:15 GMT

even using the promotion you would have to pay a fee for the reserve.

Re: Item listed in error - refund fees

1902elder — Wed, 03 Jun 2020 19:30:41 GMT

You will be wasting your time contacting anyone at Ebay, you made the mistakes, I don't even know how it is possible to put on a reserve"in error", you have to physically insert the amount.

Re: Item listed in error - refund fees

lordmilton1 — Mon, 02 May 2022 09:44:13 GMT

I tried to list a vehicle on EBAY and it did not show up as listed due to 'glitch at ebay end' but they charged me a fee for their failure to list the item. I will NEVER sell or buy from them again.