Question Re: Restriction is wrong on my account in Selling on eBay DND

Restriction is wrong on my account

scotmo11 — Sat, 02 May 2020 14:53:24 GMT

My account is restricted even though i am showing as above standard on my account!
Ebay are saying i am "below standard" hence the restriction? But my dashboard clearly says i am "above standard"?
Anyone else had this issue?

Re: Restriction is wrong on my account

john1297576 — Sat, 02 May 2020 16:50:22 GMT

I would guess that below Standard is the first excuse available. You don't say where you got this information but CS are very good at giving the first answer that comes into their head.

You are what would be called an infrequesnt seller and would be restricted to the Value and number of items you can list.

When you have some DSRs showing then (You need 10 before they show) the restriction may be raised. At the moment there is no track record showing to potential buyers as to your record in the four sections which will be shown in the star ratings.

Re: Restriction is wrong on my account

vijorey — Sat, 02 May 2020 17:09:27 GMT

You are selling new stuff and using stock photos ( not allowed on private accounts).... are you sure eBay haven't asked you to upgrade your account?

if you have late defects,they will be removed by eBay...

Re: Restriction is wrong on my account

1902elder — Sat, 02 May 2020 22:45:51 GMT

You seem to have a lot of listings for a restricted seller, and you are obviously trading illegally, a private seller would not have the volume of new goods that you have. If there is any restriction in place , it is more likely that it is down to your selling practice. You need to register as a business seller, or you may get a permanent ban.

Re: Restriction is wrong on my account

scotmo11 — Sun, 03 May 2020 00:39:30 GMT

I am not trading illegally as far as im aware! I had intended to open a business account a couple of years ago, but due to health issues, didnt get round to it! I am selling off the stock that i had bought previously! And wont be buying anymore!

Re: Restriction is wrong on my account

scotmo11 — Sun, 03 May 2020 00:43:01 GMT

I wasnt aware of the "stock photos" on private accounts issue tbh!
But ebay havent asked me to upgrade to business account?
I did intend to open a business account, a couple of yrs ago, but it didnt happen.
All im trying to do now is get rid of the stock i have?

Re: Restriction is wrong on my account

scotmo11 — Sun, 03 May 2020 00:46:20 GMT

When i tried to add more items (over 50), ebay restricted anymore listings, and it said it was because i was "below Standard" even though my dashboard says i am Above Standard?

Re: Restriction is wrong on my account

tressygirl — Sun, 03 May 2020 05:56:05 GMT

I do believe sometimes a generic email message is sent when there is an account problem.

It may well be that a bot has picked out the number of new items you have and won't let you list more. A Private account is for one selling all used unwanted stuff, like a garage / cupboard clear out, with perhaps one new unwanted item. Private sellers do not own stock.

I'm sure when you register this account as a business one, use the Help & Contact tab above, type in ' Register as a Buiness', it will then allow you to list more of your stock. @scotmo11