Question Re: Refunded item now delivered in Selling on eBay DND

Refunded item now delivered

bellarose1112 — Wed, 22 Apr 2020 18:41:48 GMT

Hi can anyone help? I issued a full refund yesterday on an item that hadn't arrived after 13 days, however today I have checked Royal Mail proof of delivery and it was delivered this morning. Where do I stand with getting the money back or the item back? It wasn't a high value but it is more the principle that the buyer has been quite rude and unreasonable when I explained how with current circumstances things are taking longer.

TIA

Re: Refunded item now delivered

tobiasd4 — Wed, 22 Apr 2020 18:45:32 GMT

Nothing you can do through ebay as they have closed the case.

Politely message buyer and say something like "Glad to see to item has no w arrived, I will send paypal invoice for you to repay"

You can log in to paypal & send the invoice, but can't make them repay.

Re: Refunded item now delivered

bellarose1112 — Wed, 22 Apr 2020 18:53:28 GMT

Ok thanks, if payment can’t be obtained would it be wrong to leave negative feedback?

Re: Refunded item now delivered

tobiasd4 — Wed, 22 Apr 2020 18:57:31 GMT

Buyers can't receive negative feedback, if you leave negative comments on the positive buyer can get it removed & you get ebay defect, best not to leave any.
Most buyers are honest, so hopefully will repay.