Negative feedback

monmondshop — Wed, 22 Apr 2020 11:09:14 GMT

I recently received negative feedback from buyer and don't know what to do about it .

Feedback : '' Item hasn’t turned up. No real help from the seller and fake tracking number ''

This buyer have very low feedback score (about 52%) so I wasn't suprised either.

Before receiving it, i communicated with buyer and tried to explain that due to difficult time with Covid 19 Royal Mail can delay delivery of the parcel and i asked politely to wait little bit longer.

Item was a low value so was sent without tracking . We printed label on eBay so automaticly QR code was put in tracking information box as usually. We try to explain this to buyer however seems they didn't understood and put in the negative ''and fake tracking''

After negative I try to solve problem once again , offered refund if parcel won't show up till end of the week

or if they wish to have the item we can sent another this time with tracking.

No response from buyer.

Please, can I have some advise what to do about it or if I can actually do anything to remove it ?

Re: Negative feedback

tsmgmd — Wed, 22 Apr 2020 13:21:15 GMT

Don't think you can get the neg removed.

How long from date of sale to you refunding £3.79 are we talking about.

Re: Negative feedback

monmondshop — Wed, 22 Apr 2020 13:45:13 GMT

Item was sent 13th and should have arrive on 18th but RM delays now quite a big number of our parcels

Question Re: Negative feedback in Selling on eBay DND

Negative feedback

Re: Negative feedback

Re: Negative feedback