Question Re: Partial refund before sending an item in Selling on eBay DND

Partial refund before sending an item

hobbyland.bg — Wed, 22 Apr 2020 09:55:06 GMT

Hi, I need to make a partial refund before sending an item. Customer already agreed, but I cannot find how to do it. Can you help me?

Re: Partial refund before sending an item

**peaseblossom** — Wed, 22 Apr 2020 09:59:06 GMT

If it's a small amount for something like postage you can do it from your Paypal account. Log into your Paypal account and find the payment on the summary page. Click on it and you'll see the "Refund this payment" link. Click on that and on the next page change the amount to what you want to refund, click on Continue and then submit.

If it's more than that and you'd like the ebay fee reduced you can cancel the current transaction (via More Actions, far right of item on your sold page > Buyer asked to cancel). That will automatically refund payment. Then relist at lower price for buyer to buy again. Obviously tell buyer what you're doing first.

Re: Partial refund before sending an item

hobbyland.bg — Wed, 22 Apr 2020 10:08:42 GMT

Thank you for your answer. My case is option 2. The solution sounds complicated, but if there is no othetr option ...

Re: Partial refund before sending an item

**peaseblossom** — Wed, 22 Apr 2020 10:18:48 GMT

If buyer has already paid you cannot reduce the fee without cancelling and relisting. And it's never safe to issue partial refund of item price direct from Paypal because in theory buyer could claim refund of entire original price later by opening a case on eBay.

Re: Partial refund before sending an item

hobbyland.bg — Wed, 22 Apr 2020 10:42:35 GMT

I understand. Thank you for your help!

Re: Partial refund before sending an item

john1297576 — Wed, 22 Apr 2020 12:03:11 GMT

I would not suggest cancelling and relisting, UNLESS it is a very large amount.

No paypal Fees are now refunded so the cost of another Paypal Fee could outweigh any saving.

Re: Partial refund before sending an item

**peaseblossom** — Wed, 22 Apr 2020 12:18:06 GMT

Good point, John but a refund from Paypal risks possibility of second refund via ebay, so cancelling may be only safe option.