Question Re: partial refund then full refund? in Selling on eBay DND

partial refund then full refund?

randomstuffihave — Fri, 03 Apr 2020 13:13:38 GMT

hello, i have sold an item. that the buyer says the item is not as described when i listed it. which is fair enough, i saw the flaw in my listing.

so the buyer is asking for a partial refund.

if i accept his partial refund and process it through paypal,

can the buyer then after make a claim on ebay saying item not as described and wants a full return/refund.

if ebay accepts it, even though i stated no returns.

will i have to refund the full cost amount.

or would i only have to refund whats remaining on the original transaction, as its after a partial refund?

an example:

buyer payer £400 for an item.

asks for £100 partial refund.

i give £100 partial refund.

and after if they want to make a full refund.

would i have to refund a full £400? or just the remaining £300?

as i know ebay doesnt deal with partial refunds. so im not sure if the paypal refund would counteract the ebay one.

Re: partial refund then full refund?

**peaseblossom** — Fri, 03 Apr 2020 13:22:44 GMT

If you do it via an ebay "not as described" case you'll be fine. On a case you get the option to offer a partial refund without return. So if the buyer hasn't already opened a case ask them to do that and take it from there.

More info:

https://www.ebay.co.uk/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

Re: partial refund then full refund?

randomstuffihave — Fri, 03 Apr 2020 13:35:26 GMT

thank you for your response.

i have let the buyer know to open up a case. hopefully everything goes well.
will keep this opened, until its done, just to be safe.

havent done many sales on ebay. so not sure what is a scam what isnt.

Re: partial refund then full refund?

**peaseblossom** — Fri, 03 Apr 2020 13:42:32 GMT

It should be fine. 🙂

Re: partial refund then full refund?

randomstuffihave — Fri, 03 Apr 2020 14:14:47 GMT

hey, the buyer now just wants a full refund.

if i buy a label from ebay? is it a tracked delivery? it costs £3.11

Re: partial refund then full refund?

arkwebus — Fri, 03 Apr 2020 14:23:27 GMT

If now the buyer wants a full refund you simply send the label through the case and eBay charges you whatever it costs. £3.11 sounds right. It does have the advantage that the tracking is in some magical way picked up by Royal Mail and transferred to the case. Indeed if you later try to input the tracking to the case manually [after it is in RM system] you get a rather unhelpful message from eBay saying that you need a different number - [you do not]

@randomstuffihave

Re: partial refund then full refund?

**peaseblossom** — Fri, 03 Apr 2020 14:31:00 GMT

Yes, ebay return labels are tracked.

Re: partial refund then full refund?

tressygirl — Fri, 03 Apr 2020 14:54:42 GMT

When you then take the item to the PO, after it is scanned, the tracking number is automatically entered into the case details. @randomstuffihave