Question Re: Smashed Yankee Candle in Buying on eBay DND

Smashed Yankee Candle

kaneit5 — Fri, 19 Feb 2021 18:33:06 GMT

I received a large Yankee candle today and it is completely smashed. The packaging was not good, just a very used piece of bubble wrap and a grey mailing bag. I've messaged the seller twice with pictures with no response. What should I do next?

Kane

Re: Smashed Yankee Candle

pixiesen2012 — Fri, 19 Feb 2021 18:36:01 GMT

go to the Resolution Centre and open a not as described case to get your money refunded

Re: Smashed Yankee Candle

rusticrye — Fri, 19 Feb 2021 19:20:22 GMT

You don't need to message the seller. You use the tools that Ebay supplies, and follow the clear instructions. Pick one of the following:

The Money Back Guarantee (links on every listing, in various other places across the site, and on your order confirmation).

The More Actions dropdown beside the transaction on your Purchase History page.

The Resolution Centre (link at foot of any page).

The Help pages with their integral search links at top and foot of any page)

@kaneit5