Question Re: Non delivery in Buying on eBay DND

Non delivery

pennypop.1304 — Wed, 02 Dec 2020 07:52:20 GMT

I recently purchased a pack of AAA batteries from an eBay Seller, they did not arrive, I contacted the Seller and they gave me a Tracking Number. When I checked this, it says Delivered, but to a town (Sevenoaks, Kent) which is some 60 miles away from where I live (my Royal Mail Sorting Office is Sandwich, Kent). I contacted the Sandwich Sorting Office and they said it was umpossible for Sevenoaks SO to deliver to the Sandwich area, and if the Seller contacts Sevenoaks they will be able to tell them the address the parcel was delivered to. I contacted the Seller but they are refusing to do anything, other than keep quoting me the Tracking Number. Do I have a legitimate claim against for non-delivery?

Re: Non delivery

john1297576 — Wed, 02 Dec 2020 08:56:31 GMT

Rather than ebay who just have idiot robots, open a Not Received Case with Paypal.

You should be able to explain to them that the delivery shown by tracking is not to your address.

Paypal do more investigating than ebay, tracking showing delivery is all they want,whether the tracking shows delivery to the correct address doesn't seem to matter.

Re: Non delivery

pennypop.1304 — Wed, 02 Dec 2020 09:29:36 GMT

Thank you John, I've done exactly that, and PayPal say they will investigate the matter. I have received another message from a very helpful eBayer telling me that certain unscrupulous Sellers are abusing the eBay/Royal Mail Printed Postage Labels system, by printing the labels with the Buyers correct address and the Tracking Number, then sticking a rogue address label over the correct one ( no doubt to an address they later collect from) but leaving the Tracking Number in place making it look as if the goods have been correctly delivered. I have tried speaking to someone at the Sevenoaks SO to ask for the address the parcel was delivered too, but they won't talk to me as I am the recipient not the Sender.