Question Re: Non-receipt case in Buying on eBay DND

Non-receipt case

kone1949 — Mon, 23 Nov 2020 16:20:19 GMT

Seller sent the wrong item, I asked them several times to re-send correct item by first class post as need urgently for a cake that had to be completed by friday. They would not confirm that items would be sent 1st class, so I advised if they hadn't confirmed by 11am today I would process return and refund through ebay. The items have been posted back today using ebays pre-paid label. The seller is now asking me to open a non-receipt case. Why do i have to open a non-receipt case, I received the wrong item? Any help appreciated.

Re: Non-receipt case

tobiasd4 — Mon, 23 Nov 2020 16:27:10 GMT

You did receive an item, so not as described is correct case.

Carry on & escalate to ebay if seller does not refund within a few days of item being delivered.

Re: Non-receipt case

kone1949 — Mon, 23 Nov 2020 16:36:17 GMT

Thanks for your reply, I’ve not sent anything back in years, so if I processed return under wrong item sent, seller accepted return, I posted item, therefore I don’t understand why I should have to open a case in the resolution centre as the seller is requesting, surely the proof of posting and tracking No. should be enough for them to process refund? Just feel they are making me jump through hoops to get refund. Any help appreciated.

Kind regards

Viv.

Re: Non-receipt case

ruby*tuesday — Mon, 23 Nov 2020 17:19:32 GMT

If you don't Return through an EBay Case. The Seller could just ignore you. Sellers do get a Fee Credit as long as they accept the Return within 3 Business days.

Re: Non-receipt case

rusticrye — Mon, 23 Nov 2020 18:16:39 GMT

The seller seems to be having a brain malfunction. You obviously can't open an INR case for something you've received, and especially for something you've opened a return request for...! Just ignore him, and follow Ebay's return request instructions. Once tracking proves delivery or attempted delivery, the seller has 3 days in which to action full refund through the return request. If he doesn't, you'll see the option to escalate the return to Ebay, and they'll force the refund.

Never ask a seller to send a replacement. And never go down the DIY route when returning goods. Always use Ebay's returns system, return for full refund, and place a new order if you wish to, so that you have a fresh transaction number should something be wrong with that item too.

@kone1949