Question Re: Seller advised to close return in Buying on eBay DND

Seller advised to close return

keyo-3888 — Mon, 16 Nov 2020 21:17:13 GMT

I requested a return of an order think option I chose was doesn’t work/defective. The seller advised I shouldn’t have chosen that option I was advised to close original return & reopen using correct reason,(obviously I have email showing me this advice) only now can’t reopen as per advise from seller and the seller not responding to my emails

Re: Seller advised to close return

red_magpie — Mon, 16 Nov 2020 21:25:34 GMT

You have been duped. When you close one eBay case, you can't open another one.

You can instead file a new dispute under Paypal's 180 day buyer protection policy, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-advertised-faq1344

Re: Seller advised to close return

john1297576 — Mon, 16 Nov 2020 21:28:08 GMT

Seller knows that once closed you cannot re-open. In any case what case did he say you should open?

I am afraid he has fooled you so remember that when time comes to leave feedback.

All is not lost however, you can still open a Paypal Not As Described case and escalate after 2 days and by day 20. The problem is that YOU have to pay the return postage, with the ebay case the seller would have had to provide a return label.

While you can still get a full refund I doubt that the seller will refund you the return postage.

This may backfire on the seller as while he has saved on postage, I doubt that when he does have to refund he will qualify for a refund of the ebay selling fee, and paypal fees are not refundable.

Re: Seller advised to close return

keyo-3888 — Mon, 16 Nov 2020 23:34:15 GMT

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