Question Re: Access Denied message when trying to update case in Buying on eBay DND

Access Denied message when trying to update case

ureds47 — Thu, 07 May 2020 21:37:27 GMT

Trying to update a case and get ebay involved and keep getting this message:

Access Denied

Any ideas?

vijorey — Thu, 07 May 2020 21:45:28 GMT

Are you trying to escalate too early...

ebay is timed to the very second

what device are you using..if the app, try using a PC/ laptop or try an alternative browser...IE is not compatible now...

rusticrye — Thu, 07 May 2020 22:32:48 GMT

That happens when you're logged into the wrong account. Log out, and into the one associated with the case.

ureds47 — Fri, 08 May 2020 06:07:33 GMT

Not too early, Ebay messaged me asking me if I still needed assistance. This is on a PC via Chrome.

ureds47 — Fri, 08 May 2020 06:13:00 GMT

Definately the correct account. I am trying to respond via the open case.

clute21 — Fri, 08 May 2020 08:36:33 GMT

ebay do maintainance on the site sometimes it starts Thursday night and causes problems.
Usualy cleared up by Friday lunch time try again around 1pm.