Question Re: Returning an item in Buying on eBay DND

Returning an item

deal_diviner — Tue, 21 Apr 2020 10:50:58 GMT

I bought something rather large and expensive from a seller, but I need to return it.

I'm happy to pay to return and I have booked to send it back, signed by DHL as it weighs 35kg.

Do I have to go through the returns process, as I wasn't sure if they automatically raised a return label with a random (and possibly inconvenient) carrier, which I would then have to pay for? Or if I can input the DHL details and that will be sufficient?

I didn't even want to start down the 'Returns' process to find out, as I didn't want to find myself in an unhelpful cul de sac, committing to something I didn't want to do.

Re: Returning an item

*vyolla* — Tue, 21 Apr 2020 10:59:49 GMT

If you return the item yourself and have an eBay return open, just add the tracking number to the return details once dispatched.

Re: Returning an item

arkwebus — Tue, 21 Apr 2020 11:44:45 GMT

Just to emphasise that only business sellers need to accept "returns" where you pay for return carriage. If it is a business seller then you must use the return process if you want a refund so that eBay can see what is happening and oversee the refund. Business sellers are [sometimes] prone to inventing "terms and conditions" such as "20% restocking charge" which is not in accordance with eBay rules!

If it is a private seller there is no requirement to accept returns and the sale is - basically - final

@deal_diviner

Re: Returning an item

deal_diviner — Tue, 21 Apr 2020 14:10:41 GMT

I've now opened a return but it seems to have generated a free return label for RM under 2kg, so it now seems to want me to use that inappropriate label and I can't seem to go anywhere else until I've used that label.

I haven't cancelled the open return, but I'm not sure how to unpick this, now. I think it's just happened the way I feared and I'm now in a dead end. Luckily the return label is FOC but I can't use it because of the weight of the box.

What did I do wrong?