topic Re: Refund to buyer in eBay Mobile Apps

Refund to buyer

sharobegle-5 — Sat, 16 May 2026 12:19:01 GMT

I ordered two toastie sandwiches makers, one by mistake, contacted the seller i was told to refuse on which i did and the royal mail took it back, the second one was damaged so I give that back to the royal mail postman the following day, they have set up a return sending a label to go to the post office, which i can not use as i have already sent them back to Royal Mail i hope you can help, so frustrating, i am will to pay the postage, just not responding to my messages, thank you.

Re: Refund to buyer

**peaseblossom** — Sat, 16 May 2026 12:24:04 GMT

If you're happy both items are on their way back to the seller use the label to send anything so that the tracking updates. Include a covering letter explaining exactly what has happened.

Re: Refund to buyer

str11p — Sat, 16 May 2026 13:20:25 GMT

Any future issues, probably best to use the existing ebay processes.

Re: Refund to buyer

marco@ebay — Thu, 21 May 2026 13:59:30 GMT

Hi sharobegle-5, thanks for your post.

I understand sometimes it can be confusing to deal with returns and cancellations. However, in order for you to be fully covered, I'd recommend following our returns and cancellation procedures, this is just in case something goes wrong and we need to step in to issue a refund or similar actions like that.

If something goes wrong, and our procedures weren't followed, we won't be able to protect you. For example, refusing delivery void your buying protection, meaning that we couldn't issue a refund if something goes wrong after that. I will leave a couple of links below for our money back gurantee, returns, and cancellation, so you can take a look in case you have any further question or wish to learn more about our procedures and protection.

eBay Money Back Guarantee

Dealing with returns as a buyer

Cancellation procedures

Hope this helps,

Marco