topic Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm in Chat with the eBay Community Team

Weekly Chat with the eBay Community Team- 11.09.24 @2pm

community-team@ebay — Tue, 10 Sep 2024 13:23:25 GMT

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer.

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!

Many thanks,

Your eBay Community Team

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

darth_baggins — Wed, 11 Sep 2024 13:05:13 GMT

Is this new? I know eBay show competitor's listings on our listings, usually half way down or at the bottom. But today I'm seeing a banner for a competitor's shop right at the top of some of my listings, in several categories.

I'll be honest, this makes me want to close my shop and not use eBay ever again, for anything.

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

lincolnshiremarine — Wed, 11 Sep 2024 13:07:15 GMT

Good afternoon

We had a message from ebay about the General Product Safety Regulations. It provided a link by clicking "start complying today" when we clicked this it took us to our active listings page.

My question is:

We have many products that will have the same contact details to add on the listings. How do we add this information onto those listing as a bulk edit please.

I have asked ebay CS and what they suggested did not work, and then said I had to edit each listing individually.

Can you give STEP BY STEP instructions please?

Best wishes & thank you

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

Anonymous — Wed, 11 Sep 2024 13:09:20 GMT

Is traffic to ebay.uk falling sharply as sales are dire.

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

marco@ebay — Wed, 11 Sep 2024 13:10:54 GMT

@darth_baggins wrote:

Is this new? I know eBay show competitor's listings on our listings, usually half way down or at the bottom. But today I'm seeing a banner for a competitor's shop right at the top of some of my listings, in several categories.

I'll be honest, this makes me want to close my shop and not use eBay ever again, for anything.

Hi darth_baggins, thanks for your question.

Yes, this is a new design. However, I am not quite sure whether this is still being tested with certain accounts, or if it is being implemented across all accounts.

I will take yours as an example, and pass this on for you, so your opinion/feedback can be taken into consideration.

Thank you,

Marco

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

darth_baggins — Wed, 11 Sep 2024 13:10:58 GMT

Can you explain why the 'working as intended, nothing wrong with it, dynamic EDD' would show an order as 'running behind' while it's still half a day within the estimate?

On a personal purchase, the estimate was September 4th-5th. At 11:50am on the 5th, I was told it was 'running behind'. How is it possible for an item to be running behind when the EDD hasn't yet passed?

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

kat@ebay — Wed, 11 Sep 2024 13:13:09 GMT

@lincolnshiremarine wrote:

Good afternoon

We had a message from ebay about the General Product Safety Regulations. It provided a link by clicking "start complying today" when we clicked this it took us to our active listings page.

My question is:

We have many products that will have the same contact details to add on the listings. How do we add this information onto those listing as a bulk edit please.

I have asked ebay CS and what they suggested did not work, and then said I had to edit each listing individually.

Can you give STEP BY STEP instructions please?

Best wishes & thank you

Hi @lincolnshiremarine ,

I know the functionality for this new info has just been introduced so the bulk edit may not work initially. Can you advise what steps you have done so far to try and do it in bulk?

Thank you,

Kat

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

marco@ebay — Wed, 11 Sep 2024 13:13:26 GMT

Hi darth_baggins, thanks for your question.

If you confirm the item number, I can look into it after the chat, and provide you with an update as soon as possible.

Thank you,

Marco

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

darth_baggins — Wed, 11 Sep 2024 13:14:30 GMT

Can I DM this? Purchase was on a different account.

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

marco@ebay — Wed, 11 Sep 2024 13:16:54 GMT

@darth_baggins wrote:

Can I DM this? Purchase was on a different account.

Thanks for your reply, darth_baggins.

You can, but it has to be from the account the order was placed from. Otherwise, we won't be able to look into it for privacy and security reasons.

Thank you,

Marco

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

dave@ebay — Wed, 11 Sep 2024 13:18:43 GMT

@Anonymous wrote:

Is traffic to ebay.uk falling sharply as sales are dire.

Hi @Anonymous

I'm not aware of any drops in traffic. Depending on the category you list in, it could be a seasonal dip. We sometimes see them as we come into peak trading.

Thanks,

Dave

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

hanging_sheep — Wed, 11 Sep 2024 13:22:18 GMT

Hi there, if I don't sell to the EU or Northern Ireland, do I have to comply with the new General Product Safety Regulations? Thanks!

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

lincolnshiremarine — Wed, 11 Sep 2024 13:25:47 GMT

Hi Kat

I ticked the box on the listings I wanted to change, if I click edit then just one of listing comes up.

If I click on the arrow the drop down menu gives me lots of options, "add item Specifics" this does not bring me to the details I need to fill in, "add/edit note" is no good either.

Have you got an option on the drop down menu for add General Product Safety reg details?

How do I please add this information in bulk on my listings.

I would like to get ready and organised for this whilst my ebay shop is slow.

It is no help to the sellers ,if you are telling us to be ready and do not provide the tools to help.

I have over 1,000 listings and I do not want to do this one at a time.

Best wishes

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

kat@ebay — Wed, 11 Sep 2024 13:26:08 GMT

@hanging_sheep wrote:

Hi there, if I don't sell to the EU or Northern Ireland, do I have to comply with the new General Product Safety Regulations? Thanks!

Hi @hanging_sheep ,

You only need to comply with these GPSR regulations if you do sell to the EU & Northern Ireland.

Thank you,

Kat

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

hanging_sheep — Wed, 11 Sep 2024 13:29:07 GMT

Hi Kat

Thank you for your reply. So am I just getting the emails to update my listings because its a mass generic email to all ebayer sellers as I removed selling to all EU and NI a few weeks ago when we first learned about these new regulations? Thanks

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

Anonymous — Wed, 11 Sep 2024 13:32:13 GMT

Come January when you have to report to HMRC, i'm a sole trader, will my UTR number do for your requirements or does it have to be NINO...?

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

darth_baggins — Wed, 11 Sep 2024 13:32:47 GMT

More feedback for you. It's like if the owner of a market had two customers, both selling wool, and the owner puts a big banner on top of wool stall A's stall saying 'buy your wool here (Stall B) instead' because stall B paid the owner a bit more money.

I'm totally disgusted and very disillusioned. As a seller of more than 20 years on eBay I feel like it's a slap in the face and shows the utter contempt you have for sellers.

Please pass this feedback on.

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

kat@ebay — Wed, 11 Sep 2024 13:33:31 GMT

@hanging_sheep wrote:

Hi Kat

Thank you for your reply. So am I just getting the emails to update my listings because its a mass generic email to all ebayer sellers as I removed selling to all EU and NI a few weeks ago when we first learned about these new regulations? Thanks

Hi @hanging_sheep ,

Yes its a mass email that went out to remind all sellers of the new requirements for these regulations. If your no longer selling to the EU and NI then it won't apply to you.

Thank you,

Kat

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

marco@ebay — Wed, 11 Sep 2024 13:34:26 GMT

@darth_baggins wrote:

More feedback for you. It's like if the owner of a market had two customers, both selling wool, and the owner puts a big banner on top of wool stall A's stall saying 'buy your wool here (Stall B) instead' because stall B paid the owner a bit more money.

I'm totally disgusted and very disillusioned. As a seller of more than 20 years on eBay I feel like it's a slap in the face and shows the utter contempt you have for sellers.

Please pass this feedback on.

Thanks for your reply, darth_baggins.

I can see where you are coming from, so I will be adding this to your report as well. Anything else, please let us know.

Thank you,

Marco

Re: Weekly Chat with the eBay Community Team- 11.09.24 @2pm

hanging_sheep — Wed, 11 Sep 2024 13:36:47 GMT

Thank you Kat, you've been very helpful 🙂