topic Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm in Chat with the eBay Community Team

Weekly Chat with the eBay Community Team- 28.02.24 @2pm

community-team@ebay — Wed, 28 Feb 2024 15:00:41 GMT

Hi everyone,

Our eBay Community Team is made up of marco@ebay, @dave@ebay and katie@ebay . Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on, we’ll know the people who will be! Please ask us any questions you may have, and we’ll do all we can to support.

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Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

magnummotorhomescaravansuppliesltd — Wed, 28 Feb 2024 14:01:51 GMT

please can you have a option for the buyer to print there own invoice we get 100s of requests a week for a invoice

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

tressygirl — Wed, 28 Feb 2024 14:03:56 GMT

Hi team!

Someone earleir today asked if American Express was a method of payment now removed from eBay checkout, is that right?

Not one I use so haven't noticed !

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

marco@ebay — Wed, 28 Feb 2024 14:22:23 GMT

@tressygirl wrote:

Hi team!

Someone earleir today asked if American Express was a method of payment now removed from eBay checkout, is that right?

Not one I use so haven't noticed !

Hi tressygirl, thanks for your question.

Just updating my reply here.

I've just double checked this for you, and American Express is accepted as a payment method. Apologies for any misunderstanding. You can see our policy on this right here.

Thank you,

Marco

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

dave@ebay — Wed, 28 Feb 2024 14:09:10 GMT

@magnummotorhomescaravansuppliesltd wrote:

please can you have a option for the buyer to print there own invoice we get 100s of requests a week for a invoice

Hi @magnummotorhomescaravansuppliesltd

Thanks for the feedback.

I'm not aware of any plans to introduce this feature but I will forward this on on the development team to review. Its possibly something they can introduce as part of a future update.

Thanks,

Dave

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

phoenix_vinyl_and_collectables — Wed, 28 Feb 2024 14:10:12 GMT

i have recently had negative feedback left, for a situation that was out of my control, bad weather (rain) caused the item to get wet through when left at a buyers property. Originaly I was told that the feedback should be removed and then the opposite. I have been told of the god policy that ebay uses and have been told that the feedback should have been removed. There is no to very little information in regards to the god policy and why do customer services give a different answer

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

phoenix_vinyl_and_collectables — Wed, 28 Feb 2024 14:11:51 GMT

Why is no way for a seller to make a complaint in regards to a member of ebays staff

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

mixomni — Wed, 28 Feb 2024 14:13:39 GMT

Hi, i would like to start a new shop with ebay. One of the ways I am looking at to start includes dropshipping - can I do this? Is it ok for me to dropship with a new business with ebay?

Thank you

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

dave@ebay — Wed, 28 Feb 2024 14:14:18 GMT

@phoenix_vinyl_and_collectables wrote:

i have recently had negative feedback left, for a situation that was out of my control, bad weather (rain) caused the item to get wet through when left at a buyers property. Originaly I was told that the feedback should be removed and then the opposite. I have been told of the god policy that ebay uses and have been told that the feedback should have been removed. There is no to very little information in regards to the god policy and why do customer services give a different answer

Hi @phoenix_vinyl_and_collectables

Unfortunately we don't have access to action feedback here but I will reach out to the Customer Support team to review it now.

They may be able to action it.

Thanks,

Dave

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

phoenix_vinyl_and_collectables — Wed, 28 Feb 2024 14:17:07 GMT

ebay.uk and ebay.com rules and policy are the same so why does ebay.com have a better understanding of the policys than ebay.uk whom seem to interpret them differently for there own narative.

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

marco@ebay — Wed, 28 Feb 2024 14:17:18 GMT

@phoenix_vinyl_and_collectables wrote:

Why is no way for a seller to make a complaint in regards to a member of ebays staff

Hi phoenix_vinyl_and_collectables, thanks for your question.

If you contact customer services, you can always ask for the agent to lodge a complaint and you can give further details about your complaint, so this can be lodged for you.

Thank you,

Marco

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

plum993 — Wed, 28 Feb 2024 14:18:06 GMT

Hi Marco

You say ebay have never accepted American express but it still shows as a payment method on listings.

See here,

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

mteconlineshop — Wed, 28 Feb 2024 14:19:03 GMT

Today we have noticed the option to print a invoice has gone? Upto around 11am this morning it was working fine and now there is just a option to print a packaging slip that does not contain any details like vat etc

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

lincolnshiremarine — Wed, 28 Feb 2024 14:20:36 GMT

Good afternoon the community team.

I am still having issues with your estimated delivery dates.

This is now resulting in several messages from buyers thinking their items are late, when they are not. However, they are going by the information that ebay are providing them, your weird calculation formula, rather than base it on the actual couriers information.

Here are the messages I am getting:

"transom saver not arrived yet???"

"Hi not to pleased due to the fact I ordered this part from your company because of the delivery time and it's not happened! Hopefully this item will turn up soon".

The above messages were from buyers that selected our three day, FREE delivery service.

They brought the item on Saturday and and it was dropped off at the parcel shop the same day Saturday. The couriers do not collect parcels Saturdays or Sundays, but ebay have included those days as collection days.

Ebay informed both customers it would arrive on Monday, which is false. If you look on the Couriers website site directly the delivery dates ARE CORRECT, three working days as delivery.

I am seeing that ebay are giving buyers next day delivery too, even though they have selected the FREE THREE day service.

You are making sellers look incompetent and causing unnecessary stress . I like many other sellers do not have extra time to have to message buyers back and have to explain that the delivery dates set by ebay are wrong.

Can you advise me please on what courier service to use to get this resolved, and, explain the reasonings why you say that the EDD is correct and the system is working.

As we all cannot be wrong on this issue.

Best wishes

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

dave@ebay — Wed, 28 Feb 2024 14:22:02 GMT

@mixomni wrote:

Hi, i would like to start a new shop with ebay. One of the ways I am looking at to start includes dropshipping - can I do this? Is it ok for me to dropship with a new business with ebay?

Thank you

Hi @mixomni

Drop shipping is allowed if you own the items prior to listing or have an agreement with a wholesale supplier to list and sell their items.

Sellers are not allowed to list an item that is not in their possession and then purchase the item from other retailers or marketplaces that ship the item directly to their customers. The reason for this is it creates multiple bad buyer experiences.

Thanks,

Dave

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

marco@ebay — Wed, 28 Feb 2024 14:23:46 GMT

@plum993 wrote:

Hi Marco

You say ebay have never accepted American express but it still shows as a payment method on listings.

See here,

Hi plum993, thanks for your post.

I've just double checked this, and you are right, we do take American Express. I've just updated my last reply to prevent any confusion. More about the accepted payment methods here.

Thank you,

Marco

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

marco@ebay — Wed, 28 Feb 2024 14:26:17 GMT

@mteconlineshop wrote:

Hi

Today we have noticed the option to print a invoice has gone? Upto around 11am this morning it was working fine and now there is just a option to print a packaging slip that does not contain any details like vat etc

Hi mteconlineshop, thanks for your post.

This is an ongoing issue from our end, we are currently working on it to get it fixed. As soon as we get an update on it, I will be happy to update you here.

Thank you,

Marco

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

dave@ebay — Wed, 28 Feb 2024 14:32:04 GMT

@phoenix_vinyl_and_collectables wrote:

ebay.uk and ebay.com rules and policy are the same so why does ebay.com have a better understanding of the policys than ebay.uk whom seem to interpret them differently for there own narative.

Hi @phoenix_vinyl_and_collectables

There can be differences in the policies across some of the regions which can lead to exceptions or different resolutions in some cases.

Unfortunately we're not not part of to the policy team so I cant give you more information on why you might have received a different response from different sites.

Thanks,

Dave

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

mixomni — Wed, 28 Feb 2024 14:34:51 GMT

Thank you, Dave. That's fine, understand. I shall have a look, just setting out new on ebay and sourcing wholesale suppliers at present. I shall reach out on further questions along the way. Many thanks

Re: Weekly Chat with the eBay Community Team- 28.02.24 @2pm

darth_baggins — Wed, 28 Feb 2024 14:37:05 GMT

When using the seller 'help' function to ask for feedback removal, why does the 'How did we do?' survey nearly always arrive well before the actual response?

Happens more or less every time for me and I have to answer it negatively because eBay are asking me to rate something that hasn't even happened.