topic Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm in Chat with the eBay Community Team

Weekly Chat with the eBay Community Team- 07.02.24 @2pm

community-team@ebay — Wed, 07 Feb 2024 15:01:22 GMT

Hi everyone,

Our eBay Community Team is made up of marco@ebay, @dave@ebay and katie@ebay . Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on, we’ll know the people who will be! Please ask us any questions you may have, and we’ll do all we can to support.

How the chat works:

The chat will open at 2pm and will remain open for new questions until 3pm each Wednesday.
We will answer the questions chronologically and will reply after 3pm if needed.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply.
We will reply quoting your question.

This chat is designed to provide quick replies from eBay employees on subjects we can assist you with publicly.

Rules:

One question per reply. If you have multiple questions, please do multiple replies.
Follow the community guidelines, which can be found here.
Your reply must contain a question. Please do not reply to another members question with an answer. Replies with no questions may be removed to help with the reading of this thread.
This thread will close in one hour, so please open a discussion thread and @mention our team if your question is in-depth, ongoing, or more of a general complaint. This way, we can reply to you in a way that is most beneficial to all.

If you missed the weekly chat time, please ask your question in the community boards and tag us, or we will be back next week with another chat!

Many thanks,

Your eBay Community Team

Available via Email for Community-re

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

jackskia123 — Wed, 07 Feb 2024 14:01:51 GMT

When I want to print a packing slip my user name appears for a couple of seconds and then disappears before I print it. I managed to get a photo of the packing slip with my username on it just before it disappeared before I could print it. I don' know why this is happening? It never used to so is this a problem with my laptop or a technical issue with the downloading of the slip?

Labels:
Technical Issue

Message 1 of 4

See Most Recent

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

darth_baggins — Wed, 07 Feb 2024 14:03:53 GMT

Regarding this announcement today

https://community.ebay.co.uk/t5/Announcements/Introducing-a-cheaper-way-to-return-items-that-weigh-less-than/ba-p/7561654

eBay are 'excited' to announce a ten pence reduction in returns for items that weigh less than 1kg.

Is this a joke? When I saw the headline I thought eBay had finally seen sense and introduced a large letter return rate.

Why would I be excited to pay £3.29 for a return instead of £3.39, when if I handle it myself it would cost me less than half this amount?

Question is - when will eBay give us a large letter return lable option?

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

marco@ebay — Wed, 07 Feb 2024 14:04:05 GMT

@jackskia123 wrote:

When I want to print a packing slip my user name appears for a couple of seconds and then disappears before I print it. I managed to get a photo of the packing slip with my username on it just before it disappeared before I could print it. I don' know why this is happening? It never used to so is this a problem with my laptop or a technical issue with the downloading of the slip?

Labels:

Technical Issue

Message 1 of 4

See Most Recent

Hi jackskia123, thanks for flagging this with us.

Could you please confirm the item number for the transaction in question, so we can look into this for you?

Thank you,

Marco

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

tressygirl — Wed, 07 Feb 2024 14:06:13 GMT

Good Afternoon team!

Is it possible for eBay to reintroduce the option to mark items as Unpaid.

We receive a number of questions from members who have accidentally marked an item paid, maybe an easy mistake to make on the app, a device I don't use, and cannot then mark as unpaid, as indeed there has been no payment.

I believe the answer presently , is to ask the buyer to mark as unpaid, but we can see here, how some may just not do this.

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

marco@ebay — Wed, 07 Feb 2024 14:08:05 GMT

@tressygirl wrote:

Good Afternoon team!

Is it possible for eBay to reintroduce the option to mark items as Unpaid.

We receive a number of questions from members who have accidentally marked an item paid, maybe an easy mistake to make on the app, a device I don't use, and cannot then mark as unpaid, as indeed there has been no payment.

I believe the answer presently , is to ask the buyer to mark as unpaid, but we can see here, how some may just not do this.

Hi tressygirl, thanks for your post.

We've passed on this feedback with the designated team, as this could be helpful for sellers. However, we don't have any updates on this as of yet. Hopefully, this will be taken into consideration for future updates.

Thank you,

Marco

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

dave@ebay — Wed, 07 Feb 2024 14:09:05 GMT

@darth_baggins wrote:

Regarding this announcement today

https://community.ebay.co.uk/t5/Announcements/Introducing-a-cheaper-way-to-return-items-that-weigh-less-than/ba-p/7561654

eBay are 'excited' to announce a ten pence reduction in returns for items that weigh less than 1kg.

Is this a joke? When I saw the headline I thought eBay had finally seen sense and introduced a large letter return rate.

Why would I be excited to pay £3.29 for a return instead of £3.39, when if I handle it myself it would cost me less than half this amount?

Question is - when will eBay give us a large letter return lable option?

Hi @darth_baggins

Thanks for the feedback.

Ive asked the shipping team about the large letter option. As soon they come back to me with an answer I'll let you know.

Thanks,

Dave

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

jackskia123 — Wed, 07 Feb 2024 14:09:24 GMT

It happens on all transactions

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

tressygirl — Wed, 07 Feb 2024 14:10:03 GMT

Thank you. marco@ebay

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

tressygirl — Wed, 07 Feb 2024 14:11:30 GMT

Question number 2 !

May I politely ask the following.

If an item sent to the Authenticity dept, and fails, and buyer is informed the item is sent back to the seller, is the buyer immediately refunded, is this automatic ?

Or, does the buyer need to open a case for item not received.

Buyers receive information that the item is being returned to the seller, but what happens next.

Thanks.

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

marco@ebay — Wed, 07 Feb 2024 14:11:31 GMT

@jackskia123 wrote:

It happens on all transactions

Thanks for your reply, jackskia123.

I will look into it for you, and as soon as I get an update on this for you, I will post back here to let you know.

Thank you,

Marco

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

jackskia123 — Wed, 07 Feb 2024 14:14:09 GMT

Many thanks 👍

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

dave@ebay — Wed, 07 Feb 2024 14:16:23 GMT

@tressygirl wrote:

Question number 2 !

May I politely ask the following.

If an item sent to the Authenticity dept, and fails, and buyer is informed the item is sent back to the seller, is the buyer immediately refunded, is this automatic ?

Or, does the buyer need to open a case for item not received.

Buyers receive information that the item is being returned to the seller, but what happens next.

Thanks.

Hi @tressygirl

The buyer will usually receive a mail letting them know there was an issue with the item and the refund will automatically be processed. The buyer will not need to take any action.

Thanks,

Dave

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

plum993 — Wed, 07 Feb 2024 14:19:05 GMT

There have been a lot of complaints from buyers saying they are getting ebay reminders to leave feedback,and these reminders arrive prior to items having arrived in some cases.

If feedback is voluntary why are ebay bombarding buyers with FB request notifications.

Are they really necessary?

Thank you

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

tressygirl — Wed, 07 Feb 2024 14:19:59 GMT

Excellent that's what I needed to be confirmed.

Thank you, dave@ebay

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

tommystrezures — Wed, 07 Feb 2024 14:21:28 GMT

Hey Ebay is sick!

My total slay question is, where to I purch the merch? As I have "murch" merch to purch!!

Can you tell me why ebay deem it necessary to dumb down the English language in the written format with adverts like the above? Firstly that sentence makes no sense, it is not gramatically correct. Why do ebay insist on using these etymons and slang? How is that going to help educate the younger generations with reading and writing skills when this sort of thing appears? Surely it can't take much to add the correct additional syllables to the words?

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

marco@ebay — Wed, 07 Feb 2024 14:22:57 GMT

@plum993 wrote:

Hi

There have been a lot of complaints from buyers saying they are getting ebay reminders to leave feedback,and these reminders arrive prior to items having arrived in some cases.

If feedback is voluntary why are ebay bombarding buyers with FB request notifications.

Are they really necessary?

Thank you

Hi plum993, thanks for your post.

Yes, feedback is optional. However, we encourage users to leave feedback. These emails are prompted when feedback is basically the next stage in the transaction, the buyer can then go back to these email if they wish to leave feedback when they are ready.

Thank you,

Marco

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

treetopsminicottages — Wed, 07 Feb 2024 14:25:26 GMT

Each time I log onto the ebay website I get a new page appearing relating to Passkeys. I click on 'skip for now' but how can I stop this page appearing on each log in as I have no interest in signing up. Thank you.

Sign in faster with passkeys

Never forget your password again

Next-generation security

Buy or sell without fear of stolen passkeys.

Syncs across your devices

Easy sign-in from your password manager.

Add a passkey

Skip for now

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

katie@ebay — Wed, 07 Feb 2024 14:27:15 GMT

@tommystrezures wrote:

Hey Ebay is sick!

My total slay question is, where to I purch the merch? As I have "murch" merch to purch!!

Can you tell me why ebay deem it necessary to dumb down the English language in the written format with adverts like the above? Firstly that sentence makes no sense, it is not gramatically correct. Why do ebay insist on using these etymons and slang? How is that going to help educate the younger generations with reading and writing skills when this sort of thing appears? Surely it can't take much to add the correct additional syllables to the words?

Hi @tommystrezures,

eBay is a global company and use some language that would work in multiple markets.

Merch is a universal slang term and is used across ecommerce in both the UK and overseas.

This is a branding decision that fits to the market norms.

Thanks,

Katie

Re: Weekly Chat with the eBay Community Team- 07.02.24 @2pm

plum993 — Wed, 07 Feb 2024 14:33:26 GMT

Thanks Marco

Shame the bots are over zealous with it 😉