topic Re: complaints in Technical Issues

complaints

james56038 — Fri, 06 Aug 2021 15:31:48 GMT

How do I make a complaint to eBay?

Re: complaints

ruby*tuesday — Fri, 06 Aug 2021 15:35:44 GMT

There isn't a Complaints Department. You can ask on here regarding any unresolved Problem.

Re: complaints

james56038 — Fri, 06 Aug 2021 15:37:35 GMT

That's suprising. What sort of business doesn't have a complaints department?

Re: complaints

pixiesen2012 — Fri, 06 Aug 2021 15:40:35 GMT

it depends on what you want to complain about,

what problem are you having that you need to make a complaint about?

Re: complaints

james56038 — Fri, 06 Aug 2021 15:56:19 GMT

I want to complain about the quality of their service.

Re: complaints

choppertvrepairs — Fri, 06 Aug 2021 16:00:54 GMT

An un regulated one where sellers loose there money to scams every day , its called E bay .

Re: complaints

pixiesen2012 — Fri, 06 Aug 2021 16:04:31 GMT

what service?

ebay are a selling platform, they don't offer much in the way of service!

what has actually happened?

Re: complaints

papso22 — Fri, 06 Aug 2021 16:20:36 GMT

@james56038 wrote:

How do I make a complaint to eBay?

You write to the address given in the user agreement.

Re: complaints

james56038 — Fri, 06 Aug 2021 17:42:26 GMT

I want to explain about the way their system works. It has led to a problem, needlessly in my opinion.

Re: complaints

james56038 — Fri, 06 Aug 2021 17:43:03 GMT

Which presumably you don't know any better than I do?

Re: complaints

pixiesen2012 — Fri, 06 Aug 2021 17:44:21 GMT

what problem?

Re: complaints

james56038 — Fri, 06 Aug 2021 17:44:52 GMT

No one here has been able to give details so perhaps they really don't have a complaints department. Pretty shocking really.

Re: complaints

pixiesen2012 — Fri, 06 Aug 2021 17:48:33 GMT

part of the T&C's we all agree to when we sign up, states we agree to abide by ebays rulings, so they have no need of a complaints dept!

Re: complaints

purveyor_of_tat — Fri, 06 Aug 2021 17:48:58 GMT

@james56038 wrote:

I want to explain about the way their system works. It has led to a problem, needlessly in my opinion.

You can send your feedback about the 'system' here:

https://www.ebay.co.uk/help/policies/member-behaviour-policies/unsolicited-idea-submissions-policy?id=4256

It might help you feel better, but nothing will happen.

Re: complaints

papso22 — Fri, 06 Aug 2021 17:55:16 GMT

@james56038 wrote:

Which presumably you don't know any better than I do?

I might! Who knows if you won't tell us what the issue actually is.

Re: complaints

arkwebus — Fri, 06 Aug 2021 18:01:29 GMT

I might know the answer too! Most problems are due - not to eBay - but to the sellers and buyers themselves not understanding the eBay system.

Many of the people who post on eBay feel that - in general - it is a good place to buy and sell and we give advice to help members get problems sorted out. I have been on eBay for a very long time. I have bought many many items and have never had a single problem. I have sold items that I had no further use for and - complying with ebay's rules - have had no problems. I have never needed to leave negative feedback.

@james56038

Re: complaints

a_good_night_in — Fri, 06 Aug 2021 18:05:14 GMT

Complaint Email: support@ebay.co.uk Get verified information about eBay complaints email & Phone number. If you need to make a complaint to the eBay, call 0345 355 3229. If you wish to take matters further, a range of contact options are shown on the website. Call the eBay complaints line on 0345 355 3229.

Re: complaints

elitegiftsltd — Fri, 06 Aug 2021 18:34:48 GMT

@james56038 wrote:
No one here has been able to give details so perhaps they really don't have a complaints department. Pretty shocking really.

Perhaps complaints are dealt with by an internal department or by customer services.

Most companies I know of don't have a complaints department. One of my previous employers had one, most did not.

Its kinda an early 20th century concept that has fallen out of favour. Staff whose job it is to deal with complaints.... a major waste these days.

As for ebay processes visible to sellers - many of us have experienced them and may well agree with you how bad particular problems are.

Re: complaints

papso22 — Fri, 06 Aug 2021 18:51:04 GMT

@a_good_night_in wrote:

Complaint Email: support@ebay.co.uk Get verified information about eBay complaints email & Phone number. If you need to make a complaint to the eBay, call 0345 355 3229. If you wish to take matters further, a range of contact options are shown on the website. Call the eBay complaints line on 0345 355 3229.

Do you have first hand experience of that email or phone number actually working? EBay have not answered any phones since the pandemic began, to my knowledge.

Re: complaints

papso22 — Fri, 06 Aug 2021 18:56:55 GMT

That number was the pre pandemic customer service number. No longer answered and no longer published on the site.