topic Re: Sales email notifications problem when customer using Basket in Technical Issues

Sales email notifications problem when customer using Basket

prom22 — Thu, 21 May 2026 06:48:25 GMT

It would seem that when a customer puts two items in their Basket (I can only speak for two in my case) and then they check out - the Sales Notification Subject lines I receive are both the same. The content seems to be correct but they effectively say I have had two transactions for the same item!

Hope this can be sorted, thanks.

Re: Sales email notifications problem when customer using Basket

nigel_paul_wright7557 — Mon, 25 May 2026 14:46:42 GMT

I have a similar problem.

Buyer bought 2 items.

A BIGPOT and a ENDSENSE items.

However, the email notification says they bought 2 BIGPOT items.

I nearly sent out wrong order except I only had one BIGPOT in stock.

I managed to work it out but its very confusing.

Re: Sales email notifications problem when customer using Basket

thesmokingrunner — Tue, 26 May 2026 06:09:00 GMT

@prom22

@nigel_paul_wright7557

Although this is the 'Technical Issues' thread it's not actually monitored by the tech department so it's pretty much odds-on that nothing will happen unless they can be made aware. And as the Wednesday Chats are now no more the only way to (hopefully) bring this to anyone's attention is to contact the Community Team (if they're still there, of course) and ask them to pass it on. So...

kat@ebay dave@ebay marco@ebay Any chance one of you could have a look at/pass this on to the relevant department to sort out? Thanks

PS prom22 and nigel_paul_wright7557 You will almost undoubtedly be asked to provide screenshots demonstrating the issue so it's probably best if you could post some sooner rather than later.

Re: Sales email notifications problem when customer using Basket

*kittylou* — Tue, 26 May 2026 09:11:48 GMT

Here are a couple of screen shots - all the emails show the same title and show the same photo but the price differs. So the example shown here - the title and photo match but the price is not correct on four of the items - when I go to my account I can see what the other four items are.

Re: Sales email notifications problem when customer using Basket

*kittylou* — Tue, 26 May 2026 09:09:07 GMT

Showing title and photo of one of the items bought but the price and postage of one of the others.

Re: Sales email notifications problem when customer using Basket

*kittylou* — Tue, 26 May 2026 09:14:29 GMT

This is the 5 items ordered so you can see titles which should be on the emails

Re: Sales email notifications problem when customer using Basket

*kittylou* — Tue, 26 May 2026 09:19:42 GMT

Showing title and photo of one of the items bought but the price and postage of one of the others.

Re: Sales email notifications problem when customer using Basket

kat@ebay — Tue, 26 May 2026 10:51:42 GMT

Hi All,

Thank you for the posts and thanks for the tag @thesmokingrunner

I don't see anything open with tech for this currently so I will need to report it. Thank you for the example details and screenshots @*kittylou* . I will log these for your account.

@prom22 @nigel_paul_wright7557 if you can provide your example details, even order numbers or item numbers would be helpful.

Thank you,

Kat

Re: Sales email notifications problem when customer using Basket

prom22 — Tue, 26 May 2026 11:19:34 GMT

07-14671-28020

19-14668-94410

22-14646-86645

Although the order below was a Basket order, I think because it had variations

the emails were sent out correctly:

02-14690-79760

It looks like this may only happen where they are not Variation listings?

Re: Sales email notifications problem when customer using Basket

nigel_paul_wright7557 — Tue, 26 May 2026 11:29:01 GMT

Oder number 03-14691-00567

2 different items in order.

But order emails from ebay said 2 of the same item.

Re: Sales email notifications problem when customer using Basket

kat@ebay — Tue, 26 May 2026 11:29:46 GMT

Hi @prom22 ,

I see what you mean about it working as normal for the variations. Thanks for the examples and I'll get those added to the report.

Thank you,

Kat

Re: Sales email notifications problem when customer using Basket

kat@ebay — Tue, 26 May 2026 11:31:38 GMT

Hi @nigel_paul_wright7557 ,

Thanks for the examples and I'll get those added in with the report.

Thank you,

Kat