topic Re: Unable to send messages to certain buyers in Technical Issues

Unable to send messages to certain buyers

ak_craft_crazy — Thu, 22 Jan 2026 09:29:13 GMT

I tried to send a message to you but it said "i have reached the maximum amount of private messages" for some reason.

This is in relation to the weekly chat and not being able to send messages to buyers.

Here is one in relation to item 156028872094

her is another relation to item 155001741647

both of these are previous customers who we have exchanged messages with in the past. However these the most recent attempts to message them it comes up the error i mentioned on the chat.

Thanks

Re: Unable to send messages to certain buyers

marco@ebay — Thu, 22 Jan 2026 14:55:36 GMT

Thanks very much for this, ak_craft_crazy.

I've just reported this for you, and as soon as I get an update on it, I will let you know over here. 👍

Thank you,

Marco

Re: Unable to send messages to certain buyers

marco@ebay — Mon, 26 Jan 2026 15:26:35 GMT

Hi ak_craft_crazy, just a quick update on this.

The team was able to replicate this issue, and it is currently working on it to get it resolved.

Once this is fully resolved, they will let me know, and then I'll let you know.

Thank you,

Marco

Re: Unable to send messages to certain buyers

ak_craft_crazy — Thu, 29 Jan 2026 21:55:56 GMT

Thank you Marco

Re: Unable to send messages to certain buyers

marco@ebay — Fri, 06 Feb 2026 15:37:30 GMT

Hi ak_craft_crazy, thanks for your patience around this.

I just wanted to let you know that there has been improvements around this issue, but is not fully resolved as of yet. This basically means that you might be seeing the error in question, but not as often. Once they confirm this is fully resolved, I will let you know.

Thank you,

Marco

Re: Unable to send messages to certain buyers

an2grahame — Fri, 06 Feb 2026 16:21:21 GMT

hi fyi

i am also getting exactly the same error when trying to message a seller that i have previously contacted when i click contact seller the previous messages all show in the thread but when i type a new message and hit send all i get is "message error not sent"

Re: Unable to send messages to certain buyers

marco@ebay — Fri, 06 Mar 2026 14:50:01 GMT

Hi ak_craft_crazy, thanks for your patience around this.

I've just been informed that this issue has been resolved for you, can I just confirm with you that this is working ok? Or are you still seeing the same?

Thank you,

Marco

Re: Unable to send messages to certain buyers

an2grahame — Fri, 06 Mar 2026 15:00:20 GMT

Still the same mate

Regards
Grahame Foskew

Re: Unable to send messages to certain buyers

marco@ebay — Fri, 06 Mar 2026 15:20:02 GMT

Thanks for confirming this is still happening to you, @an2grahame.

If you could confirm when you can as well @ak_craft_crazy , I'd appreciate it.

Thank you,

Marco

Re: Unable to send messages to certain buyers

ak_craft_crazy — Tue, 10 Mar 2026 22:38:27 GMT

Hi marco@ebay

Over the last week all of the messages we have sent seemed to have gone through with no issue.

Thanks

Re: Unable to send messages to certain buyers

marco@ebay — Wed, 11 Mar 2026 15:14:58 GMT

Hi ak_craft_crazy, thanks for your reply.

That's great to hear, thanks for confirming, I'll let the team know.

Thank you,

Marco

Re: Unable to send messages to certain buyers

ak_craft_crazy — Thu, 30 Apr 2026 20:31:54 GMT

Hi Marco,

This appears to have started again. Im unable to contact some buyers in relation to their orders.

Thanks

Re: Unable to send messages to certain buyers

ak_craft_crazy — Wed, 06 May 2026 08:41:29 GMT

marco@ebay sorry forgot to add you

Re: Unable to send messages to certain buyers

marco@ebay — Thu, 07 May 2026 15:56:41 GMT

Hi ak_craft_crazy, thanks for your reply.

Sorry on the delay on this, but I hadn't seen it until now. I was checking there, and apparently the intermittent issues we are experiencing might be impacting this as well, but I do realize that this has happened before, so I'll double check with them to see if there is anything we could do at the moment.

Thank you,

Marco

Re: Unable to send messages to certain buyers

ak_craft_crazy — Tue, 19 May 2026 08:43:52 GMT

marco@ebay any update on this issue? we have just lost a £68 order due to not being able to message the buyer. Even sending an email to them using the Ebay email address did not work.

Re: Unable to send messages to certain buyers

marco@ebay — Tue, 19 May 2026 14:54:58 GMT

Hi ak_craft_crazy, thanks for your reply,

No, no updates really. I'll just go ahead and report it the same way we did last time, and that should do the trick, once I know more after reporting it, I'll let you know.

They always ask me for examples, so could you please share 1 or 2 items numbers that I could give them to replicate the issue, so this can be reviewed?

Thank you,

Marco

Re: Unable to send messages to certain buyers

ak_craft_crazy — Thu, 21 May 2026 21:26:44 GMT

marco@ebay here is the latest one 27-14544-25107

Re: Unable to send messages to certain buyers

marco@ebay — Fri, 22 May 2026 11:36:41 GMT

Thanks for confirming, ak_craft_crazy.

I've just reported this, and once I know more, I'll let you know. Please note that I'll be away for a while, so I might not be able to update you myself on this, but I'll ask the team to keep an eye out on this for you.

Thank you,

Marco