topic eBay won't produce QR code or label for scanning in Technical Issues

eBay won't produce QR code or label for scanning

theanswerisnow42 — Tue, 05 May 2026 13:17:02 GMT

Hi.

There seems to be a fault. eBay keeps saying "error occurred" when trying to get a QR code.

This is the exact message on both desktop browser and iphone app.

"It was not possible to generate the label. An issue occurred while generating your postage label. Please try again in a few moments."

I have tried the help assistant which was useless.

How do we fix this? As I need to post this item today. Thanks!

kat@ebay — Tue, 05 May 2026 15:14:32 GMT

Thank you for your post.

Royal Mail did experience an issue today with labels which seems to have been resolved for some users. Can you try again with your labels?

Thank you,

Kat

theanswerisnow42 — Wed, 06 May 2026 11:21:31 GMT

Hi Kat.

Thanks for your message. Yes, eventually eBay put up a notice instead of the blanket error message, that the fault was with Royal Mail specifically.

Anyway, all good now. 🙂

Cheers

Aengus