topic Re: Technical issue in Technical Issues

Technical issue

nat_pol — Thu, 23 Apr 2026 06:19:18 GMT

Can not use mobile app since yesterday. This message shows all the time. But google says ebay operates as normal. No issues on PC, just an android phone.

Re: Technical issue

kat@ebay — Thu, 23 Apr 2026 08:03:06 GMT

Hi @nat_pol ,

Thank you for your post.

We have had some other users report this and a ticket is open with tech for getting that message about server being unavailable while accessing the app. Can you share what device you use, what operating system version you have and if it is the latest version of the eBay app?

Thank you,

Kat

Re: Technical issue

charliegrowslavender — Fri, 24 Apr 2026 07:15:19 GMT

I'm having exactly the same issue - with my Google Pixel Pro 8, when trying the app here in the UK. I've also tried clearing the cache for this app specifically and force stopped it, and there's been no difference. This is at least day 3 of this issue.

I have also attempted to sign out of the app, but am met with another screen which reads "invalid access token, please try again"

What can I do?

Re: Technical issue

nat_pol — Fri, 24 Apr 2026 08:00:00 GMT

I reinstalled the app and it works. Thank you.

Re: Technical issue

kat@ebay — Fri, 24 Apr 2026 12:04:01 GMT

Hi @charliegrowslavender ,

Thank you for your reply.

Can you see if uninstalling and reinstalling the app helps to resolve it for you?

Thank you,

Kat

Re: Technical issue

charliegrowslavender — Fri, 24 Apr 2026 18:45:21 GMT

This has worked, thank you!

Re: Technical issue

amrkmr — Fri, 24 Apr 2026 22:34:28 GMT

I've the same problem.. same message, also using the app on an Android phone.

Re: Technical issue

charliegrowslavender — Sat, 25 Apr 2026 03:33:11 GMT

Try uninstalling and reinstalling the app. It worked for the original engager as well as myself.