https://community.ebay.co.uk/t5/Technical-Issues/Frozen-app/m-p/8014927#M36648 <P>Hi&nbsp;<a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/12010508">@gerbersgoodies-0</a>&nbsp;,</P> <P>&nbsp;</P> <P>Thank you for your post.</P> <P>&nbsp;</P> <P>Usually uninstalling and reinstalling the app would resolve most freeze state issues.&nbsp; Also try restarting your device and try the app again.</P> <P>The latest version for android is 6.249.2.1 ( requires android 12 or later)</P> <P>The latest version for ios is 6.249.0 ( requires ios 18 or later)</P> <P>&nbsp;</P> <P>Thank you,</P> <P>Kat</P> Fri, 27 Mar 2026 16:31:36 GMT kat@ebay 2026-03-27T16:31:36Z https://community.ebay.co.uk/t5/Technical-Issues/Frozen-app/m-p/8014782#M36623 <P>My app is frozen and will not work. I have updated and deleted the app and reinstalled. Any ideas?</P> Fri, 27 Mar 2026 11:03:15 GMT https://community.ebay.co.uk/t5/Technical-Issues/Frozen-app/m-p/8014782#M36623 gerbersgoodies-0 2026-03-27T11:03:15Z https://community.ebay.co.uk/t5/Technical-Issues/Frozen-app/m-p/8014927#M36648 <P>Hi&nbsp;<a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/12010508">@gerbersgoodies-0</a>&nbsp;,</P> <P>&nbsp;</P> <P>Thank you for your post.</P> <P>&nbsp;</P> <P>Usually uninstalling and reinstalling the app would resolve most freeze state issues.&nbsp; Also try restarting your device and try the app again.</P> <P>The latest version for android is 6.249.2.1 ( requires android 12 or later)</P> <P>The latest version for ios is 6.249.0 ( requires ios 18 or later)</P> <P>&nbsp;</P> <P>Thank you,</P> <P>Kat</P> Fri, 27 Mar 2026 16:31:36 GMT https://community.ebay.co.uk/t5/Technical-Issues/Frozen-app/m-p/8014927#M36648 kat@ebay 2026-03-27T16:31:36Z