topic Re: Missed Collection - Unable to REBOOK! in Technical Issues

Missed Collection - Unable to REBOOK!

the-final-source — Wed, 18 Mar 2026 16:51:30 GMT

Hi. I have a missed collection.And I cannot rebook.

This is the error code popup here.

Sorry, something went wrong. Error reference: 3dc489c8

Re: Missed Collection - Unable to REBOOK!

kat@ebay — Thu, 19 Mar 2026 09:45:45 GMT

Hi @the-final-source ,

Thank you for your post.

Was this collection with the Royal Mail? If you missed the original booked collection you will need to rebook it through the Royal Mail site.

Thank you,

Kat

Re: Missed Collection - Unable to REBOOK!

the-final-source — Thu, 19 Mar 2026 14:00:54 GMT

Apologies for not adding a bit more details in the post. I was busy then. It was with Royal Mail. They failed to collect. And when I tried to finalize the rebooking process for the next day by clicking, "Update Collection", the on screen error popped up. The "Update collection" button darkens and hangs when the error message appears momentarily.

Onscreen popup error when attempting to rebook.Choosing which day for the pickup.

I had no choice but to rearrange a collection via click and collect. And it cost me 30p to do it. No big deal if you're selling an expensive item as was my case. It would make a difference for low value items, I'd imagine.

All sorted now.

Re: Missed Collection - Unable to REBOOK!

kat@ebay — Thu, 19 Mar 2026 14:46:44 GMT

Hi @the-final-source ,

Thanks for coming back and explaining the outcome. The Royal mail do charge a 30p fee for arranging collection on their site. They may have a process to appeal the fee in the event the non collection is a fault on their side but sellers would need to check with the Royal Mail for this.

Glad it got sorted.

Thank you,

Kat