topic live chat in Technical Issues

live chat

justthe5551 — Fri, 21 Nov 2025 16:07:16 GMT

How much longer before live chat is working. I cannot use the phone as I am hard of hearing, ebay holding my money as the system will not verify my bank details for payment. Its an absolute mess and ebay have a responsibility to their users. Get it working!

Re: live chat

fargvs — Fri, 21 Nov 2025 16:16:28 GMT

Suggest a complete recheck/update of your account settings including Managed Payments setup and having valid UK based Banking details on file --- more information here >

https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795

https://www.ebay.co.uk/help/account/changing-account-settings/changing-account-settings?id=4193

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&st=3&pos=1&qu...

Hard of hearing contact option is here > https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Re: live chat

eburtonlab — Fri, 21 Nov 2025 20:02:43 GMT

Alternatively, it is possible to contact eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Re: live chat

justthe5551 — Wed, 26 Nov 2025 11:24:11 GMT

Hi, I dont have any social media. ebay should get live chat sorted out, its disgusting that we have to put up with it. I am hard of hearing so cannot use the phone and ebay keep sending the same messages regarding checking my account and bank details, it is an endless loop and just not good enough for us customers. All the money ebay has and they cant sort this issue out. Its their problem not mine. thanks

Re: live chat

kat@ebay — Wed, 26 Nov 2025 15:33:16 GMT

Hi @justthe5551 ,

Thank you for your post.

I understand the frustration and we are continuing to escalate with our tech team to have this resolved. The soonest we have the update on the fix I will let you know.

Thank you,

Kat

Re: live chat

justthe5551 — Sat, 29 Nov 2025 13:31:24 GMT

Hello Kat, thank you for your reply. How long is that going to be before its fixed? I now have £189 in my account which I cannot access because of the bank verification process. I only have Nationwide and Lloyds as current accounts. These were used on a previous account which has been closed down for some weeks. If this is the reason why my current account cannot verify the bank accounts, what am I supposed to do. If you have multiple accounts on ebay selling different items, it dosn't mean you have to have several different accounts, so why am I having this annoying problem. I want my money soon.

How do we proceed with this when I cannot contact anyone. This needs to be escalated to the highest priority as I suspect I am not the only user with this constant problem. Thank you.

RON

Re: live chat

kat@ebay — Tue, 02 Dec 2025 14:47:26 GMT

Hi @justthe5551 ,

Thank you for the reply.

I'm afraid we don't have a timescale on this but we are continuing to link in with tech to have it resolved. You can have more than one eBay account with the same bank account details and both Nationwide and Lloyds are accepted. If you need to verify your bank account details can you go to the red banner alert at the top and confirm your account details through there. One thing to note is the name on the bank account needs to match the registered name on your eBay account. If there is a difference you need to amend. I am unable to check the account details here but other than the callback option you can also reach out to Ebay on some social media channels facebook and instagram. They can help there through private messages.

Thank you,

Kat

Re: live chat

justthe5551 — Wed, 03 Dec 2025 15:47:57 GMT

Hello Kat, thanks for getting back to me. I have checked everything names, email etc and everything is fine, so why is my bank not being verified, I just cannot make any sense of it. I have tried and checked everything. I keep getting messages about updating my details.....they are up to date....I need that money. This is not any fault at my end, I've done everything asked of me. Ebay are a disgrace, as soon as I get my money, I am not going to sell on here ever again, that's how it makes me feel. Someone in the UK should be sorting this out as a matter of urgency and contacting me, not dealing with some 1000's of miles away. I have already said I am hard of hearing on the phone, I do not use social media or have any accounts. Over to you as I am totally fed up with this.

Thanks
RON Bentley

Re: live chat

kat@ebay — Wed, 03 Dec 2025 16:39:45 GMT

Hi @justthe5551 ,

Thank you for the reply.

Can you advise on what is showing when you go to verify your bank details? As you click into the page, see your name is correct, select your bank and click continue what is happening next? Do you proceed to confirm the bank account number and do you get any error messages?

Thank you,

Kat

Re: live chat

justthe5551 — Wed, 03 Dec 2025 17:59:00 GMT

Account holder name *** *******

Choose the account(s) you would like to share with Trustly Inc. on behalf of Ecospend Technologies Limited.
Classic
Bank or building society name
****** ****
Sort code
****07
Bank or building society account number
Ending in ****
Change bank
I am the account holder and sole person required to authorise debits on this account.
We couldn't verify this bank account. Please select a different payment method, in a red banner.
All the details are correct and have check them against an ID previously used. I cannot see anything I am doing wrong!!

***

*

Re: live chat

kat@ebay — Tue, 09 Dec 2025 10:30:42 GMT

Hi @justthe5551 ,

As these boards are public we can't share details about bank accounts. I have had an update from the payments team. They were speaking with you yesterday and sent your account for review. They have heard back and have sent you an email today with the details on what to do.

Thank you,

Kat

Re: live chat

bubiyi-0 — Sun, 15 Mar 2026 23:37:50 GMT

I have same problem with same company handling for verifying and adding bank account details on the member account has wrongly registered a different account number. So member wants to change or delete this wrong banking details entered by that company with the correct one, Shamelessly, It is now requesting the member to verify account it already entered itself which does not belong to the member, before adding or deleting fake account. If member sells the item then eBay will transfer funds to the fake account created by Ecospend Technologies Limited (on behalf of Trustly Inc.)

Re: live chat

kat@ebay — Mon, 16 Mar 2026 08:39:05 GMT

Hi @bubiyi-0 ,

Thank you for your post.

As these boards are public, information regarding bank accounts cannot be shared. As there seems to be details here regarding company information and that the member does not belong to this company its important to contact through customer support to have the account reviewed. We won't be able to review the details here on the community.

Thank you,

Kat