topic Re: Payment method for selling costs error in Technical Issues

Payment method for selling costs error

havani — Sat, 11 Oct 2025 12:49:12 GMT

Hello,

I have been battling this issue all of a sudden out of nowhere for a couple of months now. Nothing in my account changed, it just one day began.

I have this error -

Your payouts are on hold because the payment method you have on file could not be charged for any outstanding selling costs. Please add one to get paid.

I have a bank account linked to my account for payouts, and a debit card for selling costs. It is 100% setup correctly, I have checked this and even re-added the bank card and bank account.

I seem to be stuck in a loop now where live chat tell me the technical team need to look into it, weeks later I get an email saying the technical team don't have the ability to fix it and I need to go back to live chat.

I can't figure out what the issue is, does anyone have any ideas? I went from selling stuff one day, to this error appearing the next, nothing has changed.

Re: Payment method for selling costs error

fargvs — Sat, 11 Oct 2025 13:13:59 GMT

Some selling requirements have changed --- Check and update your account using these links >

https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795

https://www.ebay.co.uk/help/account/changing-account-settings/changing-account-settings?id=4193

Re: Payment method for selling costs error

kleash — Sun, 12 Oct 2025 17:41:28 GMT

You need to check all the details of your card as they need to be a match with details on your ebay account,such as billing address, name and enter the details correctly when adding the card.

Follow these steps: select manage to the debit card-choose preferred for selling costs and then save.

Re: Payment method for selling costs error

marco@ebay — Mon, 13 Oct 2025 14:05:52 GMT

Hi havani, thanks for your post.

I was checking for you, and I can see you recently updated your selling cost payment method. I do not see any banner or message asking you at the moment to do this, can I just confirm that since you updated your selling cost payment method this issue has gone away or are you still seeing this?

Thank you,

Marco

Re: Payment method for selling costs error

havani — Mon, 13 Oct 2025 19:13:35 GMT

Thanks, I managed to fix it somehow after weeks of trying! Can't tell you how I fixed it though because I'm not even sure

Re: Payment method for selling costs error

bones111 — Sat, 14 Feb 2026 11:25:44 GMT

Hi Marco, HELP!!!

I have a negative account with eBay. I need to make a one time payment of £45. Every time I try to pay I get 'ineligible for selling costs' for either my credit card, or bank account. I have tried the help and chat on eBay, but get nowhere. Now I'm being threatened with a debt collection agency.

Please can you help?

Re: Payment method for selling costs error

fargvs — Sat, 14 Feb 2026 20:22:55 GMT

See one time payment link here ( you may also need the link/s previously given in this post ) >

https://ocsnext.ebay.co.uk/help/selling/fees-credits-invoices/setting-changing-payment-method-fees-selling-costs?id=5205

@bones111

Re: Payment method for selling costs error

bones111 — Mon, 16 Feb 2026 10:59:09 GMT

Thanks for the reply. However, using 'one time payment' results in 'ineligible for selling costs'. I have a zero balance with eBay, but I have to pay eBay for a £45 refund they made to a purchaser. As my funds are zero, hence the requirement to pay eBay £45. But, it won't let me. I've tried many times with the one time payment. Including deleting and re-adding, with the usage of selling costs, my bank account and credit card.

As far as 'setting /changing payment method, This is not pertinent. I have to pay eBay, not the purchaser.

Re: Payment method for selling costs error

fargvs — Mon, 16 Feb 2026 11:13:46 GMT

''As far as 'setting /changing payment method, This is not pertinent. I have to pay eBay, not the purchaser.''

Contact Customer Services > https://www.ebay.co.uk/help/eua?id=5190

--- and have you recently updated the Bank account on file for Managed Payments to allow eBay to obtain the outstanding fees ? ?

https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795

https://www.ebay.co.uk/help/account/changing-account-settings/changing-account-settings?id=4193

@bones111

Re: Payment method for selling costs error

havani — Mon, 16 Feb 2026 12:30:38 GMT

Please can my thread be closed rather than used for someone else's issue?

Re: Payment method for selling costs error

marco@ebay — Mon, 16 Feb 2026 15:13:34 GMT

Hi bones111, thanks for your reply.

I've just checked for you there, and I see no negative balance in your account. Did you manage to issue your payment, or are you referring to a different account?

Thank you,

Marco

Re: Payment method for selling costs error

havani — Mon, 16 Feb 2026 16:07:28 GMT

Please close my thread i keep getting emails and its not even my issue! People need to make their own threads

Re: Payment method for selling costs error

marco@ebay — Tue, 17 Feb 2026 15:17:38 GMT

Thanks for your reply, havani.

Normally, this is how the boards work. If you don't wish to receive notifications, you can unsubscribe from this thread, and that way you will not receive notification going forward. However, please keep in mind when posting in the future that this is something that could happen every time you start a thread, and it is the normal course of action in boards like this one.

Thank you,

Marco

Re: Payment method for selling costs error

marcjp1981 — Tue, 28 Apr 2026 18:55:14 GMT

I have the same issue. I recently had to update my 2 cards but theres no change to my bank details. Both cards got verified and ive change the selling costs preference to one of the cards and its still putting a hold on them