topic Re: eBay app stuck in verification loop in Technical Issues

eBay app stuck in verification loop

bunglenut — Tue, 23 Sep 2025 08:59:39 GMT

While using the app (Android) I went to a page that asked me to log in again as I'd been signed out.

When I submitted my credentials I was asked to choose a verification option. I chose an app notification. The page changed I got no notification that I could see, so I selected 'Other ways to verify' and selected text message. I received the text and was able to verify.

However now when I go into the app a page comes up for a verification request saying 'We need to verify it's you'. Presumably this was meant to be the earlier notification. It gives the device, location and time of the requets and Approve and Deny buttons. Selecting either of these presents an error saying 'We ran into a problem. Please try again later.'

I tried uninstalling the app and reinstalling, and after I logged back in again I got the same verification request and get the same result when using the Approve / Deny buttons.

What can I do to fix this?

Re: eBay app stuck in verification loop

tressygirl — Tue, 23 Sep 2025 09:20:28 GMT

Ditch the app.

Switch if you can to a laptop / PC and use Chrome, that combo seems to work well, try to verify your account from there , hopefully it's more successful.

@bunglenut

Re: eBay app stuck in verification loop

bunglenut — Tue, 23 Sep 2025 12:40:13 GMT

If this happens to anyone else, the issue seems to have resolved itself with no further action other than waiting for a while.

Re: eBay app stuck in verification loop

jellybubba — Thu, 08 Jan 2026 20:41:19 GMT

I feel for you the verification is really annoying and only benefits ebay.
It should ask for verification when you want to add an address or change a password. Anyone trying to access accounts to steal items would need to send them to a new address. So constantly asking people to verify every time they use the site serves no purpose other than to annoy customers.

Re: eBay app stuck in verification loop

naal-9406 — Wed, 18 Mar 2026 18:05:14 GMT

had the same issue and managed to fix it by following these steps:

1. Go to the app settings by long-pressing the eBay app, tap the information icon, then go to Storage and clear both cache and data.

2. Uninstall the eBay app.

3. Open Google Chrome, log in to your eBay account, go to Account settings → Trusted devices, and revoke all devices.

4. Reinstall the eBay app and log in again. Make sure to allow notifications, then approve the login when prompted.

This should resolve the issue. It seems the problem happens because your device was already registered as a trusted device.

Re: eBay app stuck in verification loop

wara_rat — Wed, 06 May 2026 16:18:00 GMT

If I had a computer I wouldn't be using the app.

Re: eBay app stuck in verification loop

wara_rat — Wed, 06 May 2026 16:20:01 GMT

The issue with that is trying to use ebay on a phone ,one page is around a dozen screens in size by the time you have zoomed in enough to see it.