topic Re: No Solution Yet. in Technical Issues

topic Re: No Solution Yet. in Technical Issues https://community.ebay.co.uk/t5/Technical-Issues/No-Solution-Yet/m-p/7917411#M33828 Hi <A id="link_4" class="lia-link-navigation lia-page-link lia-user-name-link" href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/5169669" target="_self" aria-label="View Profile of jayla128">jayla128</A>, thanks for your post.   Just wanted to step in here to clarify that at the moment, security codes can only be sent to the phone number you have on file. Some members have reported this, and we've passed on the feedback that members would like the option of having the code sent to the email address on file, but we cannot guarantee that the feedback we pass on will be implemented.   If you want, you can still contact our customer service team from <A href="https://www.ebay.co.uk/help/contact_us?id=4196&st=10" target="_blank" rel="noopener">here</A>, but I just wanted to set up the right expectation as they might say the same. If you are prompted to enter the security code to contact our customer service, and you are not receiving this code due to the code being sent to your landline, you can follow the steps below to contact us anyway.   1. Go to our <A class="c-link" href="https://www.ebay.co.uk/help/home" target="_blank" rel="noopener noreferrer" data-stringify-link="https://www.ebay.co.uk/help/home" data-sk="tooltip_parent">help pages</A> 2. Scroll down and click on "<A class="c-link" href="https://www.ebay.co.uk/help/call_us?type=ContactUs&topicId=4000" target="_blank" rel="noopener noreferrer" data-stringify-link="https://www.ebay.co.uk/help/call_us?type=ContactUs&topicId=4000" data-sk="tooltip_parent">Contact us</A>" 3. Click on Managing your account 4. Click on Get help with a hacked account (while your account might not be hacked, you need to follow this workflow) 5. A new window/tab will pop up and ask you to sign in - As you are unable to log into your account at the moment, please click on the "<A class="c-link" href="https://www.ebay.co.uk/help/gid?id=4196&initFrom=ContactUsView" target="_blank" rel="noopener noreferrer" data-stringify-link="https://www.ebay.co.uk/help/gid?id=4196&initFrom=ContactUsView" data-sk="tooltip_parent">Continue</A>" button that is located right under the "New to eBay, or need help signing in?" at the bottom of the screen 6. Enter your email address or username, and click submit. 7. You will see an option to chat with our automated assistant, click on it. (You won't see the call us back option as we won't be able to reach you at your new phone number since we don't have it on file) 8 . In the chat window, click on "help with a hacked account" 9. Click on contact an agent 10. Enter your name and email address and reason for contact, and send the request. 11. Complete the captcha (If applicable) 12. Click on "Call us" and you will see a phone number for you to get in touch with us, you can then talk to one of our agents and they will help you get this resolved.   Thank you, Marco Mon, 25 Aug 2025 14:04:12 GMT marco@ebay 2025-08-25T14:04:12Z