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    <title>topic Re: Unable to withdraw funds from account via payout (greyed out) in Technical Issues</title>
    <link>https://community.ebay.co.uk/t5/Technical-Issues/Unable-to-withdraw-funds-from-account-via-payout-greyed-out/m-p/7903345#M33533</link>
    <description>&lt;P&gt;Hello&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Update 01/08/2025&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have just realised when I navigate to this page:&lt;/P&gt;&lt;P&gt;&lt;A href="https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&amp;amp;st=7&amp;amp;po=2&amp;amp;uci=5&amp;amp;puc=PaymentHold.FundAvailability&amp;amp;ri=55149781016" target="_blank" rel="noopener"&gt;https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&amp;amp;st=7&amp;amp;po=2&amp;amp;uci=5&amp;amp;puc=PaymentHold.FundAvailability&amp;amp;ri=55149781016&lt;/A&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;A blue box states&lt;/P&gt;&lt;P&gt;"Your payouts are currently on hold because we need more information to verify your account.&lt;/P&gt;&lt;P&gt;You can submit this information by going to the notification we sent you in&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.ebay.co.uk/sh/fin/payouts" target="_blank" rel="noopener"&gt;Seller Hub&lt;/A&gt;. We also sent you an email with more information on what to do next. You'll find this email in&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://mesg.ebay.co.uk/mesgweb/ViewMessages/0" target="_blank" rel="noopener"&gt;Messages&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;in My eBay.&lt;/P&gt;&lt;P&gt;Your payouts will be made available once we verify the submitted information. We appreciate your patience during this process."&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;However&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;When I go to Seller Hub there are NO notifications&lt;/P&gt;&lt;P&gt;I have NO messages regarding this.&lt;/P&gt;&lt;P&gt;I cannot get in touch with eBay support as I get stuck in the AI chatbot cycle with the automated agent.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;Can anybody please help me with getting in touch with ebay to resolve this issue?&lt;/STRONG&gt;&lt;/P&gt;</description>
    <pubDate>Fri, 01 Aug 2025 20:22:01 GMT</pubDate>
    <dc:creator>milliegooling</dc:creator>
    <dc:date>2025-08-01T20:22:01Z</dc:date>
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