https://community.ebay.co.uk/t5/Technical-Issues/Item-cannot-be-purchased-in-app/m-p/7887537#M33160 <P>I've just had exactly this problem today. It was also on an item in 'information services'.</P><P>&nbsp;</P><P>Unfortunately the buyer went elsewhere, and I lost a customer because of this problem.</P><P>&nbsp;</P><P>I would just change the product category, but then I'm forced to use the dreaded 'simple delivery' for a something sent as an ebay message.&nbsp;</P><P>&nbsp;</P><P>Here is a screenshot of the message my lost customer received (translated from Hungarian)</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Translated.png" style="width: 216px;"><img src="https://community.ebay.co.uk/t5/image/serverpage/image-id/132237i901B0E0581AC9A03/image-dimensions/216x182?v=v2" width="216" height="182" role="button" title="Translated.png" alt="Translated.png" /></span></P><P> </P><P>Possibly the worst part is I only know I lost this sale because the customer sent a message. There is no telling how many others never bothered to send a message.</P> Tue, 08 Jul 2025 16:07:56 GMT international.exports 2025-07-08T16:07:56Z