https://community.ebay.co.uk/t5/Technical-Issues/Is-anyone-else-unhappy-with-eBay-s-new-messaging-system/m-p/7718109#M29277 <P>This is exactly what has happened - App design vs PC uses.&nbsp;</P><P>&nbsp;</P><P>Having spent years in senior management, this smacks of some bright spark(s) having a rush of <A href="mailto:s@*t" target="_blank">sh*t</A>&nbsp;to the brain with eager eyes on some promotion over cleverly 'remedying' complaints from (proportionally) a handful of eBay users in relation to a messaging system that wasn't perfect but did work and was accepted (I entirely agree with you irritation over the non-threading of received and sent messages - what a 'clunky' nonsense that was).</P><P>&nbsp;&nbsp;</P><P>What has evolved is a less than user friendly messaging system that has cost a lot of money to design and implement without anyone in middle management putting the brakes on during design process.&nbsp; Most of the budget having been spent; going back by scrapping this new plan might be seen as failure.&nbsp; Then, when some lazy more senior manager is shown it on a smart phone and adopts it enough to sign it off to final stages; it soon becomes much like the 'Emperor's new clothes' and to justify the manpower and expense (even if the project was contracted out) a good but brief presentation without focus on any shortcomings is passed by very senior managers .&nbsp;</P><P>"Test it on the people." "Don't provide an option to Switch back to Classic view, that way they'll soon get used to it."&nbsp; &nbsp;. . . . . . . . . . . . . until down the line, it proves so sustainably awful that another budget has to be agreed by the powers-that-be to MAYBE do something about it.&nbsp;</P><P>Meanwhile (thankfully for the management) the people who were paid to produce such a dreadful system have since moved on.&nbsp; Fortunately it all happened in a previous financial year that had " . . . . precious little to do with me".</P><P>&nbsp;</P><P>Rolling it out/testing it and asking for feedback WHILST choosing to deny the user the ability to 'Switch back' is a hostile approach to achieving user friendliness.&nbsp; They realise most would switch back and that way they wouldn't get the (free of cost) feedback from the Users they treat (foolishly) as idiots.&nbsp;</P><P>&nbsp;</P><P>Bad management I am afraid.&nbsp;</P><P>A well run company would and do admit mistakes are made. eBay must have some good people, hopefully they keep their jobs . . . . . . . . . but in Business Management, not in the I.T department.</P><P>&nbsp;</P><P>Ed.</P> Tue, 26 Nov 2024 12:52:49 GMT gtscollections 2024-11-26T12:52:49Z