topic Re: Payout delay - compliance check in Payments

Payout delay - compliance check

hkdealsuk — Tue, 21 Apr 2026 04:30:16 GMT

Hi everyone,

I’m looking for some advice regarding a payout issue on my eBay account.

it’s now been 18 business days and I still haven’t received my payout which was initiated on 26/03/2026 status is still showing as in progress. eBay support has told me that the delay is due to “compliance checks”and there is a banner about this on the top of the page if I go on to my payments section, I’ve already spoken to my bank and they’ve confirmed there are no checks or pending transactions on their side.

From what I understand, this suggests the hold is still on eBay’s side, but I’m not getting a clear answer on what exactly is being reviewed or how long it will take.

Has anyone experienced something similar?

Re: Payout delay - compliance check

tressygirl — Tue, 21 Apr 2026 05:19:08 GMT

Yes compliance checks for new and returning sellers can be anything up to 30 days, so you have a way to go yet.

There is little point asking CS when your payout will be released, any security measure for timeframes, is never discussed.

Annoying, but it's a matter of waiting.

@hkdealsuk

Re: Payout delay - compliance check

supercars74 — Tue, 21 Apr 2026 15:47:38 GMT

Same for me. No update from eBay on this either. No time frame either . Really poor

Re: Payout delay - compliance check

hkdealsuk — Tue, 21 Apr 2026 15:59:54 GMT

Absolute joke, initially they said 8-10 business days, then said will be done in 2 days now they are saying it can take more than 10 days 😂 not getting anywhere with them

Re: Payout delay - compliance check

hkdealsuk — Tue, 21 Apr 2026 16:01:47 GMT

Thank you, it’s just that every CS agent I speak to gives a different story sometimes it is a compliance check then the next minute the bank has placed a hold which is not the case.

Re: Payout delay - compliance check

supercars74 — Tue, 21 Apr 2026 16:02:20 GMT

2 days 3 days then 7 days 15 days and now 30 days

aksed me to check with my bank for no reason when eBay had not sent the funds!

Re: Payout delay - compliance check

supercars74 — Tue, 21 Apr 2026 16:14:54 GMT

The worst thing is that each agent in the phone or chat has a different version!

Re: Payout delay - compliance check

supercars74 — Thu, 23 Apr 2026 08:31:43 GMT

Have you had any update?

Re: Payout delay - compliance check

hkdealsuk — Thu, 23 Apr 2026 08:50:05 GMT

Nope nothing at all yet

Re: Payout delay - compliance check

supercars74 — Fri, 24 Apr 2026 05:52:36 GMT

Compliance checks for transferring money from Ebay to my bank account. Surely there has to be an SLA why would it take 30 days for this if there is no information required? but I just think this is ridiculous.

Re: Payout delay - compliance check

supercars74 — Fri, 24 Apr 2026 11:55:40 GMT

Latest update

just been advised there is no time frame for this.

Re: Payout delay - compliance check

hkdealsuk — Fri, 24 Apr 2026 12:00:40 GMT

That’s what they said to me, all they said was it can take more than 10 days. I have just put a complaint in with the financial ombudsman as well so let’s see how it goes. What a waste of time

Re: Payout delay - compliance check

supercars74 — Fri, 24 Apr 2026 12:02:09 GMT

How do I do that ?

Re: Payout delay - compliance check

hkdealsuk — Fri, 24 Apr 2026 12:04:03 GMT

Follow this link and submit the complaint

https://www.financial-ombudsman.org.uk/make-complaint

Re: Payout delay - compliance check

tressygirl — Fri, 24 Apr 2026 12:09:24 GMT

@hkdealsuk wrote:

That’s what they said to me, all they said was it can take more than 10 days. I have just put a complaint in with the financial ombudsman as well so let’s see how it goes. What a waste of time

Please do come back with the ombudsman's reply, it may help us to pass that message on to others, who find themselves in the same situation, thank you.

Re: Payout delay - compliance check

hkdealsuk — Fri, 24 Apr 2026 14:21:14 GMT

Of course will update here

Re: Payout delay - compliance check

ibre_7 — Mon, 27 Apr 2026 13:33:16 GMT

Same with me, ive had this issue for nearly 2 months, thought it was just me.

Re: Payout delay - compliance check

hkdealsuk — Mon, 27 Apr 2026 13:47:45 GMT

Wow 2 months? Have you been in touch with customer service recently what are they saying?

Re: Payout delay - compliance check

supercars74 — Mon, 27 Apr 2026 14:16:39 GMT

This is really poor.

i was advised today that I have to wait till 12 May. By that time the pay out may be received or cancelled. If cancelled then will have to initiate again. I just don’t get it. It a payout from eBay to the sellers bank account!

Re: Payout delay - compliance check

supercars74 — Wed, 29 Apr 2026 13:03:30 GMT

Still chasing . Have complained