topic Item refund in Payments

Item refund

poketcgdirect — Tue, 03 Feb 2026 12:08:46 GMT

Hi we recently sold an item and the buyer requested to cancel due to wrong address, the refund was taken from our ebay balance even though we hadn't received the funds yet, the status says the money shall return February the 3rd but we haven't received any payments. Can anybody help out please

Re: Item refund

marco@ebay — Wed, 04 Feb 2026 15:26:47 GMT

Hi poketcgdirect, thanks for your post.

If your buyer paid, then the funds are probably being processed or being held. However, once they clear, you will receive that payment the buyer issued, and that will compensate the refund taken from your account.

Thank you,

Marco