https://community.ebay.co.uk/t5/Payments/Postage-Paid-But-Decided-to-Collect/m-p/7931798#M19184 <P>You cannot change to collection now, and as there has been no collection code received,&nbsp; and obviously no tracking,&nbsp; you will have to wait a minimum of 14 days for your payout for this item.</P> <P>&nbsp;</P> <P>If this happens again, best way forward would be to cancel the item, citing Buyer Requests to Cancel,&nbsp; &nbsp;which refunds the buyer and to relist it again as a Collection Item only,&nbsp; for the buyer to buy again from your eBay listing.</P> <P>&nbsp;</P> <P>Let the buyer know what you are doing but be very,&nbsp; very clear in your messages why you are delisting,&nbsp; that is, it's to relist for the buyer to buy from your listing,&nbsp; &nbsp;that this is Not an off eBay sale.</P> <P>&nbsp;</P> <P>Buyer then buys and pays through eBay checkout,&nbsp; cash is no longer allowed for a collection item, and here the buyer receives that important collection code.&nbsp; You scan this code or enter the numbers manually to the left of Confirm Collection,&nbsp; this shows the item was collected , and will release your payout sooner.</P> <P>&nbsp;</P> <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/8077228">@kingledders</a>&nbsp;</P> Mon, 22 Sep 2025 07:34:40 GMT tressygirl 2025-09-22T07:34:40Z