topic Re: Permanently suspended - funds on hold in Payments

Permanently suspended - funds on hold

sleeker.f8 — Thu, 04 Jan 2024 01:00:11 GMT

My account has been suspended, with all products delivered, yet all of my funds are on hold (around £500)

I spoke to eBay, and I was told I'd have to wait '170 days or more' to receive my funds. Has anyone else experienced this? Did you get your funds eventually? And does anyone have any advice on how to tackle this situation?

Thank you in advance

Re: Permanently suspended - funds on hold

roger_roger_over_and_nowt — Thu, 04 Jan 2024 01:15:40 GMT

It's probably because you were registered incorrectly

Re: Permanently suspended - funds on hold

papso22 — Thu, 04 Jan 2024 06:59:15 GMT

We see occasional reports of this exact situation but no-one ever comes back to say how it was resolved. Probably because they have had it with all things eBay.

Re: Permanently suspended - funds on hold

tressygirl — Thu, 04 Jan 2024 07:17:23 GMT

You are a new account holder, have you registered fully and corretly for eBay's Managed Payments? If not this too will hold your payouts until registration is completed.

See here:

https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795

@sleeker.f8

Re: Permanently suspended - funds on hold

papso22 — Thu, 04 Jan 2024 07:28:49 GMT

I think it's an MC011 suspension.

Re: Permanently suspended - funds on hold

tressygirl — Thu, 04 Jan 2024 07:32:43 GMT

They did say ' Permanent' granted, but there was a little hope it might just be MP which needed addressing.

Re: Permanently suspended - funds on hold

plpmr — Thu, 04 Jan 2024 08:38:24 GMT

a possible problem is you are registered as a private seller but your listings point to you being a business seller.

Re: Permanently suspended - funds on hold

sleeker.f8 — Thu, 04 Jan 2024 13:40:35 GMT

Hello ,

Thanks for contacting eBay regarding the suspension of your account. My name is Maaz and I am glad to assist you on this.

Upon reviewing your account I can see that your account was suspended because it exhibits a risk to eBay and to its community. As eBay is an internet-based business, and its members are our customers. We have to carefully weigh the risks involved in allowing users on our site. Hence, we have determined that it is in our mutual best interest to part ways. We regret any frustration or inconvenience this matter may cause you.

After further review of your account, we've determined that the inability to verify your information poses too great a risk to the eBay community. Due to these concerns, any funds not already paid out will be retained by eBay as required by law.

If you consider we have not resolved your complaint to your satisfaction, you may contact the Commission de Surveillance du Secteur Financier, 283 route d’Arlon, 1150 Luxembourg, which is the competent authority to receive out-of-court complaints by customers of payment service providers authorized in Luxembourg.

Please note that this restriction is permanent. You will not be able to participate in any buying and/or selling activities on eBay. In addition, any other accounts you own, or that are associated with this account, will also be suspended/restricted.

We appreciate your cooperation and understanding in this matter.

Thank you for using eBay and have a great day.

Regards,

Maaz M.

eBay Trust & Safety

- with this being said, my ID, bank account, phone number, and email had been verified

Re: Permanently suspended - funds on hold

sleeker.f8 — Thu, 04 Jan 2024 13:41:28 GMT

Yes I have. Thank you for the reply

Re: Permanently suspended - funds on hold

isaa-shaza — Mon, 22 Jan 2024 01:05:02 GMT

Hi I've got an account restricted. No bank account added £2000 on hold anyone help how I can add the bank keeps saying your accounts restricted can't add bank.

Re: Permanently suspended - funds on hold

brodyboy1 — Thu, 21 Mar 2024 13:58:27 GMT

Not too sure

Re: Permanently suspended - funds on hold

m25jet — Fri, 22 Mar 2024 11:56:13 GMT

Has anybody else in your household been permanently suspended by eBay from selling on the site? If this is indeed the case then you will have automatically be banned by association, in which case your days as an eBay seller are over forever.

Re: Permanently suspended - funds on hold

plugemm — Wed, 27 Mar 2024 13:46:56 GMT

Hello,recently I have sold shoes to eBay with an with an authenticity guarantee. eBay has a new label system for authenticity. They have their own label with DPD, but DPD somehow lost my parcel in transit. At the same time, they have limited my account by asking for proof of purchase of items I've sold and identified. I have submitted the document, and it was successfully submitted. They said they'll lift the restriction after the buyer gets their refund for not receiving the item that got lost in transit. I contacted them to lift the restriction, and they permanently restricted my account, which has 100% feedback from over 70 successful sales and most are shoes. Then they cancelled my lost-in-transit claim because of that restriction; they can't do that.

Re: Permanently suspended - funds on hold

entertainmentemporium — Sat, 27 Apr 2024 02:15:57 GMT

Hi there, I'm in the same situation. eBay sees my account as a threat, despite 100% positive feedback, 0 disputes, verified ID and such. They're holding £835 of my money and I'm told it will be a minimum of 170 days until payout, minimum. I have heard from some representatives the hold may last 1-2 years. eBay are the most satanic operation I have ever come across.

Re: Permanently suspended - funds on hold

papso22 — Sat, 27 Apr 2024 07:08:16 GMT

You were breaking consumer law by trading as a business on a private account. You can't just blame eBay.

Re: Permanently suspended - funds on hold

foxydeedee — Mon, 22 Jul 2024 01:16:40 GMT

I suggest you stop using their platform. Pretending they safeguard users and keep a safe selling environment, they actually hold a lot of money from people and if you analise a bit the situations you will see that the real scammers are them. I was permanently suspended eventhough I only bought and not sold anything on the website. And when I say I bought there were thousands of ppunds spent. Anyways I suggest to use other websites Etsy or other . Stay safe. Your money are as important as the ones ebay pretends to defend but they actually steal from you

Re: Permanently suspended - funds on hold

papso22 — Mon, 22 Jul 2024 06:00:49 GMT

'Not sold anything on the website'.

You have three feedback as a seller.

It's best to stick to facts when those facts are verifiable on a public forum.

Re: Permanently suspended - funds on hold

hettsville — Mon, 22 Jul 2024 08:28:18 GMT

@foxydeedee wrote:
I suggest you stop using their platform. Pretending they safeguard users and keep a safe selling environment, they actually hold a lot of money from people and if you analise a bit the situations you will see that the real scammers are them. I was permanently suspended eventhough I only bought and not sold anything on the website. And when I say I bought there were thousands of ppunds spent. Anyways I suggest to use other websites Etsy or other . Stay safe. Your money are as important as the ones ebay pretends to defend but they actually steal from you

Well it must be a very recent suspension because you've left and received feedback in the past month.

Re: Permanently suspended - funds on hold

candlemakersltd — Sun, 11 Aug 2024 17:19:58 GMT

Did you get the money back . My account sounds the same .. it's been months still not got my money

Re: Permanently suspended - funds on hold

bahu2220 — Sun, 11 Aug 2024 17:26:03 GMT

Yeah you get it back don't stress.. it takes a few months . Have h got a bank account added