https://community.ebay.co.uk/t5/Member-To-Member-Support/Collection-not-done-found-out-Royal-Mail-have-the-incorrect/m-p/8041343#M357532 <P>Ask the buyer to open a "not received" case.&nbsp;&nbsp;If you used Simple Delivery eBay will issue the refund themselves and you keep the original payment.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 03 Jun 2026 16:59:48 GMT **peaseblossom** 2026-06-03T16:59:48Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Collection-not-done-found-out-Royal-Mail-have-the-incorrect/m-p/8041340#M357531 <P>Buyer is now waiting for an item that has not and will not be collected. No way to alter address for collection. I can only contact the buyer through Ebay messaging, and postage is already paid? Do not know how to resolve for the buyer. ??</P> Wed, 03 Jun 2026 16:54:33 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Collection-not-done-found-out-Royal-Mail-have-the-incorrect/m-p/8041340#M357531 rafmacaw 2026-06-03T16:54:33Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Collection-not-done-found-out-Royal-Mail-have-the-incorrect/m-p/8041343#M357532 <P>Ask the buyer to open a "not received" case.&nbsp;&nbsp;If you used Simple Delivery eBay will issue the refund themselves and you keep the original payment.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 03 Jun 2026 16:59:48 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Collection-not-done-found-out-Royal-Mail-have-the-incorrect/m-p/8041343#M357532 **peaseblossom** 2026-06-03T16:59:48Z