topic Re: Evri has failed to deliver parcel in Member To Member Support

Evri has failed to deliver parcel

bygtrea_0 — Wed, 03 Jun 2026 08:01:13 GMT

Could anyone offer advice as to how I deal with a failed delivery? The tracking shows the parcel was out for delivery but this was then updated to show failed delivery due to package being damaged. I have raised an enquiry with Evri and my buyer has the patience of a saint but as yet there is no sign of the package. I just feel that neither I or the buyer is at fault here but they will require a refund

Re: Evri has failed to deliver parcel

papso22 — Wed, 03 Jun 2026 08:07:30 GMT

Did you use Simple Delivery?

Re: Evri has failed to deliver parcel

bygtrea_0 — Wed, 03 Jun 2026 09:24:17 GMT

Hi. Yes I did. I have the receipt and all the tracking details

Re: Evri has failed to deliver parcel

tobiasd4 — Wed, 03 Jun 2026 11:30:35 GMT

Ask buyer to open item not received case, ebay will refund them & you keep your money.

Re: Evri has failed to deliver parcel

bygtrea_0 — Wed, 03 Jun 2026 11:59:46 GMT

Thank you so much