topic Re: Returns not returned in Member To Member Support

Returns not returned

lordblackwoodandbrown — Tue, 02 Jun 2026 12:15:04 GMT

I’ve had this happen twice now, items say they are returned and I haven’t received them. No option to contact anyone or help from eBay. This situation is completely ridiculous.
how do I raise or resolve this?

Re: Returns not returned

tobiasd4 — Tue, 02 Jun 2026 14:02:24 GMT

Are you refunding buyers getting item back?

If so, ebay won't expect buyers to return item.

As a business seller, when buyers open cases, ebay should automatically issue returns label on your behalf.

Re: Returns not returned

john1297576 — Tue, 02 Jun 2026 15:36:29 GMT

You only refund after receiving an item back!